XPO Logistics

"Absolute garbage delivery service. Ordered two appliances off Lowe’s that they were supposed to deliver. I specifically made the appointment arrangements for 12pm-4pm arrival. The driver calls me at 8am wondering where I am? I tried several phone calls to the company but you get absolutely no where with the reps. They kinda just say I don’t know and you will get a call. We are 6 hours into waiting for this call? Thanks for ruining my day and the terrible service"

"Avoid at all costs! I have a shipping quote from them for $245. They show up on the wrong date and the driver requires $591 to deliver. Because I wasn't available (on the wrong date) I was charged another $158 redelivery fee. They did not show up on the next scheduled day, but the day after. It would almost be cheaper to drive cross country myself to pick up the parcel. Looking at other reviews, I am far from alone in my experience with them."

"I had a horrible experience with them. You can glean it from the other reviews, but here we go. I ordered two appliances direct from a manufacturer. They did arrive on time and they did have good communication leading up to the delivery. That's where the good ended. They damaged one of the appliances. I paid a premium for installation and they did not do ANY installation. I mean they didn't even plug them in to the power outlet. When I ran the washer, they had not removed the shipping bolts and it taxed the motor enough that I'm going to have to get a complete replacement or refund from the manufacturer. If I could avoid this company in the future, I would."

"This company is an absolute joke! They have not only lied about not being able to find my address, and choosing not to show up with my furniture, they have also “lost” not only a part but now an entire sofa. They refuse to allow you to speak to a supervisor, they refuse to return calls or try and make things right, my furniture was supposed to be delivered on 12/8 but due to their lack of knowing how to do their job, I will now have my family visiting for the holidays sitting in camping chairs because they lost my couch and refuse to deliver any other piece that they claim to have. Lost furniture? Seriously. Did you steal the furniture and sell it? How does an entire sofa just all of a sudden become lost when you had the entire delivery ready to be delivered and chose not to show up? Sounds like they are robbing these companies by stealing peoples orders and “ordering replacements” only to make a profit, large companies such as Costco and Living Spaces really should stop using XPO, as let’s be honest, it ties them to a dishonest company who clearly has zero integrity. If they were a member of the BBB I’d report them there as well. In my opinion they are making a profit off of the companies that use them and conveniently “lose” furniture or can’t deliver to the “bad address” they’ve been given. Absolute JOKE"