Pilot Air Freight Corporation

"Agree with a previous review - these guys have no business being in the customer/residential business - took them 7 days just to pick up my order in Tampa!! 7 days!!!! now another 7 to 10 before it "may" be delivered. Willl update this when/if I get my order and if it makes it without damage.."

"I am 100% sure this company is excellent on the business to business side but they should absolutely not be involved with the consumer side. Their website is cumbersome and not user friendly in any way. I wish retail places would not involve them in their transactions when shipping store to home. I've become so irritated by the process that I'm just going to let them deal with my item. I ordered something to be delivered to my door. Not my job to schedule a delivery that Amazon pulls off on a daily basis. Shame on Walmart for trying to turn us into their own personal shipping agent."

"Bought a couch from Sam's club. Sam's uses this 3rd party shipper and it took three weeks for them to pick up a delivery that is literally 5 hours away. After "scheduling" and appointment with me, which was really an email telling me what day they would be at my house, not only did they not deliver my goods, (Lost a day's pay to be home for delivery), but then they lied about it. When I called dispatch inquiring about my delivery, the rep called the driver. Driver claims my item was too damaged to deliver. "It doesn't meet their standards." However it met those standards well enough to get on the truck... so she asked him if he let me know. Driver said he forgot to call me. The very next day, the company updated Sam's club shipping information to "customer refused delivery". Scheming liars. If you don't have to use this company, don't!"

"All around great experience, on time, delivery driver handled package with care. Don't understand all the negative reviews. Just because the shipper (ie: Walmart, Sam's etc etc) provide an unreasonable delivery date it is not Pilot Freight Services fault they can not meet that date and end up delivering a day or 2 later. We were totally happy with every aspect of our delivery."

"Rather rate negative 5 stars. If I knew Sam's club was shipping through them I would've canceled my order. The order arrived at the facility but never scheduled for deliver. Sam's had no idea what was going on. I had to email got them to actually schedule it. They ended up putting it on a one person truck and said they cant deliver it because it was on the second floor. So they rescheduled it for 2 days later on a 2 driver truck. On that day they called me and said they put it on a 1 driver truck again.... so I had to wait another 3 days for it finally be delivered. Took over 2 weeks for my order to be delivered after it arrived at their facility. Absolutely ridiculous."