Open hearts Family Wellness - Phoenix

"Overall a decent place to take your children with behavioral issues. Avoid Dr. Newman, he dismisses all your issues and doesn't listen to you, supposed to be an ADHD expert but doesn't believe anyone actually has ADHD. All of the other practitioners are great though! Also Sunni (case management) is amazing!!!!! Unfortunately there is high turnover for behavior techs that work with your children at home and school, so once they get comfortable with them they end up getting switched to a different one, and you have to restart the process at school, so it makes it very hard to utilize that particular resource."

"I like to wait before I leave a review but this has to be one of the worse ran establishments in Arizona. I reached out regarding my son in July of 2022. His NTA's always get rescheduled or he gets a new case worker. He has been scheduled for an already rescheduled evaluation for months just for me to receive a voicemail stating that I would need to call and have his evaluation rescheduled because the provider is no longer in the office. This company is a joke and has wasted our time. Now I have to go through the process of looking somewhere that will actually do their job. It's coming up on a year and no progress has been made and I don't even know who I'm speaking to most of the time. Would give 0 stars if I could."

"Open hearts has been nothing but amazing to and for my children and family. From intake day until now the staff (especially Ashley) have become part of our extended family. I have two children who have greatly benefited from the programs they offer and recommend them for anyone seeking services. Seeing my two kids with autism grow as well as their happiness and their ability to be comfortable with the staff truly makes our lives that much better."

"Every appointment I've had I was rushed and I spent more time being talked to then being listened to. Dr "Z" was always 5 to 10 minutes late to our zoom appts but I waited patiently for him. I was late by 5 minutes ONCE because I was not feeling well/in restroom, and the first thing out of his mouth was to chastise me with: "youre very late we need to hurry up and get this going" -his exact words. My zoom appointment was at 12:20 I was logged in and ready to go at 12:25 (which is barely five minutes late)I did not deserve that comment from him whatsoever- not only that but when I attempted to hold him accountable for saying that by reminding him I was only five minutes late and he's been late to our meetings, he simply told me to reschedule and removed himself from the meeting. He could've taken that moment to hope that I feel better, drop the subject and & proceed with the appointment. Instead he chose to invalidate and ignore my perspective which says a lot about who he is not just as a doctor but a person. He is *extremely* unprofessional- he never remembered my name, he even forgot the fact that my child is a patient of his and he referred me himself! I should've known by how I was treated when I was initially set up with this place (how unprofessional Gabriel treated me over the phone, being condescending and short tempered with my questions) and the fact that his supervisor made excuses for him instead of apologizing for his behavior-also speaks VOLUMES. The last thing I'll say is this: The fact that my sons had 2 behavioralists here after only 30 days of service because the first one was let go after his 2ND appointment with her (he adored her and connected with her) but for whatever reason she was let go and they gave us a female named Stephanie who not only made a habit of correcting me during my sons appointments(for instance telling me that president and CEO are the same thing when they're not??smh) but my son did not like her at all.. this place is an unprofessional disappointment"

"The office staff and office ladies have always been helpful and caring. My son just graduated from this program. If I could give 10 stars, I would. His team consisted of 3 people. His case manager, his behavior coach, and family support. They all worked together and came up with solutions with my sons behavior and aggression. My son made huge progress. He is more confident, takes different approaches when he is upset, and does not let bullying, get to him anymore. We are very proud and can’t wait to see his outcome for the next school year."