Massage Envy,

7620 S 59th Ave Suite #102, Phoenix, AZ 85339, United States

"Unfortunately, I had a negative experience. My esthetician was pleasant, but she bruised my face when she removed the black heads off my nose and t zone area. She scraped my nose so hard that I kept pulling my face away from her and tears just streamed down my face from the pain. She said, "I know it hurts, but I'm almost done." I had this done on the 5th, and my face is still very red and achy. I've had facials before, but I don't recall them being painful."

"I got the Mother’s Day special (buy one massage get another for 50% off) I used the coupon the first time I went and paid for the half I owned cool no problem. I went in like 2 weeks laster got my massage and tried to use the gift card part that should have had $125 on it and apparently it didn’t. I was only suppose to pay $75 because that’s how much it was online when I booked and apparently the card only had $60 something so I still had to pay even more on top of it. Some how we got cheated out of way more money then we should have. Was super disappointed since we didn’t have the money to get it done to begin with but my husband wanted me to do something for myself. Really bothers me how money disappeared on the card. I have 2 stars because the facial and massage tech were amazing"

"Online scheduling is the worst, please call. My first appointment was canceled 2 hours before my appointment which I took off work for. However I was able to reschedule my appt a week later for a longer time. I’m not sure how they do there timing but I booked 90 minutes but only got about 80 mins and they forgot to include my hot stones when I scheduled. The ladies at the front were very helpful and kind (sorry I didn’t get there names) and my masseuse Andy was great. He often checked in to see how the pressure was, did hot towels and asked if I was comfortable. I recommend and will return."

"Naomi was my host to my relaxation(masseuse). She listened to my feedback and provided exactly what I needed. She made me realize where I needed focus, I always thought it was my back but her work on my legs sent me to heaven. Nice firm massage. I don’t know what else I would recommend other than maybe a cup of water after service and a private room to decompress, back into reality). My appointment time was met, it’s clean, there wasn’t too much chit chat (just enough to make me comfortable and feel like a person). I got 90 minutes for the first time over 60; so worth it. I felt well taken care of."