Acacia Partners

"I moved into my home I rented from them in early January. When I moved in, some of the things in the home were not working, the property was poorly maintained, and the place was filthy dirty. They did attend properly to correcting these problems, and my maintenance requests were completed in a timely and professional manner. After a month, they request I accommodate them and make the home available for strangers to come in so they can show the home to prospective tenants. I do wish I would have been informed that showing the home and accommodating this was required before signing the lease. However, they are handling this professionally. I would prefer not to have to do this as I am an extremely private person who is paying for peace, quiet, privacy, and to be LEFT ALONE, and I never agreed to have my home invaded by strangers while I am living in it. However, despite my displeasure at the prospect of showing the home, they are trying to avoid it and are willing to work with my schedule. Overall, Acacia has worked toward providing better customer service and has been patient regarding our disagreement. Therefore I am rewriting this review."

"Called twice to inquire about a property. The first person I talked to was very courteous and informed me that only 2 pets are allowed. I called a second time to ask if I were in the process of making one a service animal, would it that be okay (I’ve never had a service animal so I quite literally know nothing about the rules/regulations). The second person I talked to seemed like he couldn’t be bothered to even SOUND cordial over the phone. I wanted to be as open as possible so I told them I had three animals right away with the intention of making one a service animal. He called me disingenuous and was pretty much checked out for the rest of the (as loosely as possible) conversation. 2/5 because Laurie/Lori (I’m sorry if I STILL spelled it wrong, haha) was sweet and knowledgeable and this is the only experience I’ve had with this company. Maybe they’re nice to their tenants?"

"DO NOT RENT FROM THIS COMPANY! They are absolutely terrible! They lie consistently and make up things that are not stated on the lease. If I choose to go month to month, you cannot lock me in for October, November, and December because you feel those are difficult months to garner new tenants. If my AC goes out and you have someone come complete a repair, you cannot charge me if the repair is not completed correctly and the AC technician has to come out to the house a second or third time. If you choose to rent with this company, BEWARE and make sure you keep a copy of your lease to show as proof when they begin with the lies!"

"The people here are very helpful and SO NICE! Lori helped me rent a place here while I was still living in Missouri, she made it so easy for me. And all of the employees I've met so far are so nice! They really do care about their customer and I can see it in every interaction. I have never dealt with such a great property management company before."

"We rented with Acacia for three full years. Had we not bought a home, we would still be with them. Response times to any problems was always almost immediate. Also - did I mention - we got our FULL deposit back? Have rented with four different property management companies in Tucson (and three others outside the state); Acacia was hands down the best."