Cortland North Tucson

"12/16/23 - 1/16/24 Overall a satisfactory 1st month experience. Upon initial move in there were a few problems regarding the water heater and HVAC unit not functioning correctly, not a very ideal situation considering the upfront deposit on top of first month’s rent. But what made up for these issues was the extremely pleasant experience with their on site maintenance team. Out of the handful of apartment complexes I’ve been at, Cortland definitely stands out in this aspect. The old timer who resolved these issues for us was extremely proactive and helpful as not only did he fix the problem at hand, he identified and corrected a few other minor issues (replacing old weather stripping, addressing a defective lock) that were unbeknownst to us at the time. And to wrap it all up, every request we have made has been fulfilled within 20-30 minutes of the initial call, even outside of normal business hours— something I am extremely grateful for and have not seen anywhere else. To anyone it matters too, I’ll be sure to check in half way through our first lease to update the experience."

"I'm giving a 5 star for the maintenance crew, but I would give it a 4 star cause how the paint in the apartment looks. Like there are obvious paint mark up from either it being stain or such. So its easy in the day to see the new paint splotches from the old paint."

"*EDIT* 5 stars only for the maintenance staff. Be warned - this company has less than two stars on the Better Business Bureau website. Don't let the 5 stars mislead you. Your phone calls to the office will not be answered the first or second try but maybe if you're lucky enough the third phone call might get an answer. Same goes with emails. No one picks up their dog poop but I'd like to think its because the poop bag stations are always empty. Nails, glass, random pieces of large sharp metal around from construction for months have given us multiple flat tires. Residents use their patio as a potty area for their dogs, then wash it onto the communal side walks or even off their upstairs apartment balcony to those below them. Management walks around the property constantly, so I don't know how these things haven't been noticed and corrected. For the price of of 1,500 for a cheaply renovated one bedroom they offer crazy unnecessary perks like trash service, bingo night, and cocktail classes because they have so much extra money laying around from the cheap quick construction and overcharging everyone who lives here. The only perk was the maintenance workers who always show up and are very nice."

"The property itself is lovely. Green grass, clean sidewalks, and a dog park all contribute to the pleasant feel of this community. The renovations are stunning as well - professional gym equipment, gas barbeques, a modern pool, etc. However, the best part of this community is the property manager, Lucas. He truly went above and beyond when it came to serving us. He planned holiday events, put on movie nights, gave out Wingstop! He even planted a time capsule in the ground. He's friendly and always waves hello. In terms of communication, he returns calls and responds to emails very quickly. This man is the heart of Cortland North and other property managers can learn a thing or two from him."

"Cortland North Tucson apartments is a great place to live! It has some recently renovated apartments that look absolutely gorgeous inside and are very spacious too! The location is great as its close to all the necessary places (restaurants, libraries, groceries, shops, mall, theatre, parks, schools, etc.) within 10-15 minutes drive; its also not very far from downtown Tucson. The renovated apartments have modern amenities, new/modern kitchen countertops, brand new appliances, nice big windows, balconies, and the community is very well maintained. We moved here about 2 months ago and the community manager and his team of maintenance staff have been prompt in responding to all my maintenance requests and ensuring that our stay is pleasant and comfortable. Cortland also has a general customer-relations department which took care of all my concerns and was very quick in fulfilling all my requests to ensure that we were comfortable and happy living here. Because of their excellent customer service, I am very pleased with them and want to them a 5-star review :-)"