Premier Health & Wellness LLC 11801 North Tatum Boulevard, Phoenix, AZ 85028

"I would like to leave a good review but since they called me once I have never heard from them again. Not good practice and not a good way to get new patients. Definitely NOT the place for me since I want to actually talk to somebody"

"I have been seeking a psychiatrist for many years now, and after finding Dr. Patel's and Dr. Sanghvi's name listed in a US News magazine for best psychiatrists, I contacted Premier Health and Wellness for an appointment. The first red flag from this place was when it took at least two weeks to hear back from the office. The second red flag was when I did not receive confirmation that my intake forms were received, so my appointment was pushed for a week after. Third, I did not hear back from the office informing me how to access my telehealth appointment(the website, the portal, a link, anything), and after frantically calling them without a response(sent straight to voicemail), I hear back around 13 minutes before the appointment and was quoted an outrageous price for the intake appointment (I had confirmed with my insurance 5 different times with my coverage, and was gaslit by the office and their insurance person that I only received little to no coverage from my insurance). Fourth flag and last straw for me was when the exact same thing happened two weeks later for my appointment. This time, I was told that I could maybe be charged a cancellation fee despite the fault being the office's, not mine. It has been a couple of days, and I have yet to hear back from their insurance person despite being assured I would hear the next day from her. These were problems with the office alone, so I decided to look up reviews and was terrified by what I read. People had similar experiences to me, but also read that patient's wishes regarding their medication amount and dosage were not respected and were thus exceeded. After the final straw with my experience and reading the aforementioned comments, I have decided to seek aid elsewhere. Thankfully, I am in the correct mental space to continue this search, but I fear for others who mustered the courage to seek aid and may not continue after encountering problems such as these. Practices such as this one are the reason why mental health help is inaccessible. Do better."

"This office has helped me greatly and the staff is excellent. Dr. Nair is a no BS to the point person which I really appreciate. I feel she listens and has a very strong command of her profession. She diagnosed me differently and correctly after years of failed help from other doctors."

"This place is ridiculous. I tried making a new patient appointment over the phone and they were 3 weeks out in the schedule. Fine, they must be busy. The day before my Friday appointment, they called and left a message saying my appointment was scheduled for 2 hours earlier than I had originally set up. There was no way I would've set the appointment for when they said because I have scheduled work calls every Friday for that time. I then had to call to reschedule and they were 3 more weeks out before they could get me in! I decided to try to find someone else. After not having much luck, I tried calling them again and they said the doctor I was assigned to (which I have not even seen yet) no longer sees patients on Fridays so I was out of luck. Didn't offer to switch doctors or anything. Just sorry you'll have to figure something else out. Not recommended!!! I hope the office sees this and maybe they will contact me to correct the problem and I'll change my review. If not, this review will stay up and is accurate."