East Valley Family Medical 16515 South 40th Street, Phoenix, AZ 85048

"I've been a patient for over 12 years. I loved dr tapan, he was always carrying, funny, great bedside manor and just all around amazing. Now I never get calls back when texting or leaving a message. They have lost my $3600 prescriptions twice, I had to drive a hour to find them as nobody calls back, to find out they have a bottle away. The latest I saw a different dr paid for all the xrays and tests, I can view the results on line, but as I'm not a dr don't know what they mean. I have called and texted 2 times to have nobody return any calls. I'm in severe pain and will be going to the er to pay again out of pocket for the same tests I just paid over $400 for. So glad I didn't get the mri or ct scan they sent a order in for but didn't specify what ot was, still waiting for them to call summoned also."

"Dr. Khan and the staff are always friendly and professional. I have ZERO complaints about this office and their staff. People complaining about refills need to realize doctors want to see patients to provide refills so the provider KNOWS where you are, if the current meds are working, and if not, what alternatives to try."

"Dr. Khan was very helpful. She was quick to offer natural alternatives to pharmaceuticals and was very knowledgeable about both options. She was kind and thorough. I haven't had any trouble reaching people to help schedule my appointments. The staff at the clinic were all very nice. So far, I've only had good experiences."

"I should have read the reviews before I schedule an appointment here as a new patient. I don't like anything about this place. They're quick to charge you but slow to get back to you on test results etc. To schedule an appointment you need to talk to an off-site answering service first if you can even get through. If that isn't enough to make me not want to go back the care is pretty bad. Never saw a doctor. I got to see the nurse practitioner for a few minutes but mostly a medical assistant handle everything. if you have insurance or even if you don't please do yourself a favor and research other places."

"My prescriptions have been canceled by my pharmacy because the EVFM office won't answer pharmacy faxes, or calls, or in person requests. This place is completely unhelpful, and incompetent. You cannot reach anyone but a phone bank that has no idea what's going on anywhere. It's really sad because I really like Lana, she's very personable. The wait time with appointment is atrocious however. TWO HOURS spent waiting to see the doctor, past my appointment time. One hour in the waiting room, one hour in the exam room, sitting and waiting for the doctor, finally just got up and walked out."