Phoenix Family Medical Clinic - Laveen Clinic

"The nurse Juniper order tests that I didn't need and that insurance doesn't cover. Then they charged my husband and I over 200$ for a test that was taken two years ago. The insurance and collections said it takes this medical office months to reply to insurance questions .Today I got a 50$ bill for a visit that I never made. It's like they try to scam your insurance and me for money. Please keep all your receipts and document your visits."

"If I could rate 0 stars I would. This is the most unprofessional clinic ever! They always hang up, they NEVER call you about yo results! I had something and didn’t know until I called them. I have the infection TWICE because of them. They don’t schedule follow up appointments when needed, They never asked me for a $25 co pay they been billing them to my house. FOR A PHONE CALL they said I needed to pay the $25 I told them bill it to me like they been doing! They told me they can’t see me until I make the payment. this is the ABSOLUTE worse place!!"

"Scheduled an appointment 3 weeks ago. I am a type 1 diabetic. Called to confirm my appointment, because I got no confirmation. They lied and told me that they cancelled my appointment because the physician would be out of the office. When I asked how long I needed yo wait until the next available appointment, the lady over the phone told me 4 weeks. I’ve been waiting patiently to receive primary care from a physician. This is really unprofessional to cancel an appointment that someone scheduled 3 weeks in advance just to cancel on them and make them wait an additional 4 weeks. Why would I schedule with a physician I can not rely on?"

"The doctor was super nice And professional she was really friendly and made my kids Feel So comfortable it was their first time in Phoenix Family Medical Practice We will definitely Keep her as our family doctor. The front desk staff Is friendly We just moved from Texas Usually the process for the first visit is long and tedious They made it so easy."

"I wish I could give this doctor office no stars. The ladies at the front desk are nice, however the office manager is extremely rude and a liar. I was waiting on a referral for my daughter for over a year, no one did anything to help me out but continue to send the wrong type of referral that my insurance won't approve. I explained my frustration to the office manager and she hung up on me as well as lied and said that I used profanity. The calls are suppose to be recorded and I've contacted higher up to pull this conversation. One top of that I walk in this doctor office with my daughter and they have T shirt with my panties on playing for music along with a picture of a female in panties exposing her backside. I would NEVER recommend this office to anyone"