PetSmart 2901 West Agua Fria Freeway, Phoenix, AZ 85027

"Too darn high prices for some substandard goods which you can get better quality at bargain stores. Hence I actually did! I bought a collar and a leash lasting not even a day. I took it right back, bought a comparable set at the 99 cents store, Three months later it is still intact, holding up beautifully. The staff is nice and store very clean, which is what warrants a 3 star review."

"Samantha in grooming was not helpful, did not read the required paperwork appropriately and was also seen mistreating another dog that was there. We’re thankful to have seen that so we could cancel the appointment and take our dog to a different place where they will be treated kindly. You should never reprimand someone else’s dog. Dodged a bullet, and she needs to be trained on how to properly deal with dogs when she’s under pressure. That poor little dog wasn’t even doing anything bad."

"I was almost hit by an employee while walking across the parking lot. She decided I was in the way as she almost hit me and my 2 year old granddaughter and then proceeded to flip me off and yell at me to get the F out of the way. I tried to find out who she was but wasn't given her name by the manager. He also didn't seem to really care that one of his employees was driving recklessly in the parking lot and seemed very disinterested in what I had to say. Needless to say, I use to shop quite often at PetSmart. Looks like I'm a Petco guy now because I absolutely refuse to shop in a place that employs absolute filth like this girl. I hope others read this and realize that she had absolutely zero regard for my safety and even more alarming was the fact that she didn't even care that I was carrying a 2 year old in my arms. I have so many more "colorful" words I can use to describe this situation. Lucky for PetSmart, Google doesn't allow it. Otherwise, I'd light you up! Absolutely disgusting how this was handled or lack thereof. Negative 5 stars!!!"

"I love this place. When Carlos first went there he was a bit shy and they assured me he will warm up to them. Boy did he warm up. He is so excited to go and wagging his tail. He is in good hands. The staff is wonderful!!"

"I went in for a certain dog named Bo yesterday... no appointment, no meet and greet. I walked in, looked at her and absolutely fell in love. Thank you!! She loves to escape and come running to us. She's very hyper and jumpy. She not house broken yet. (Working on it, and giving her a treat when she does it). All in all, she is very loving and loves cuddles. I did let her meet my other 3 animals. My dog was happy. Do you see his smile? One cat hissed, but both ran under my bed. Not once was she aggressive to any of the other animals. She sleeps all night between my boyfriend and myself, but will have to have her in a kennel or in the bathroom when we leave. Once the 10 day period is over, and she becomes house broken, she will be able to run wild with my Jack Russell. Yesterday was a long day for her. Gave her a bath, ran around the house like a wild one jumping up so high on my bf and on myself. Kept taking her outside in the hopes she will potty. Sometimes she did, but she also had accidents in the house after I took her outside. Anyways, thank you again! Ps we changed her name to Zia. The very last photo was when I got her, and the 1st photo in the pink sweater is today. Her 1st Christmas."