Tutor Time on E. Indian School Road

"We had our 3 year old at this daycare for over 2 years. It was always under construction and valid learning spaces that were presented during the tour were always used as storage On year 2 of enrollment there was a very bad mold smell in the classroom my daughter was being watched in. I had verified it with the teacher in the room, "wow it still smells in here". The teacher Tea in the classroom verified the smell at that point. I then approached the manager at that time Shawna Davis, She first told me from her seat it didn't smell and it might be her lunch beef stroganough she was eating. I brushed off the joke and explained that the smell is in a room my daughter is staying in each day. She explained there was no smell again. I explained to her the smell has gotten worse after originally reporting to the teachers 2 weeks prior and verified by them. I just had verification by the person in the room Tea minutes before. I explained that we need to go back and smell it together. We both then walked back to the classroom. We entered to a licale/arosal sprayed room that was bareley breathable. The kids were outside at that moment. The current teacher still Tea, the same teacher that had just acknowledged the smell to me claimed to the director the smell did not exist. I exited the room, very distraught being lied to within minutes by the teacher in the room. Being defeated by the same person/people lying about an established smell they had just acknowledged minutes ago and several days in weeks prior. I left fustrated. Shawna and I walked to the front of the school and I mentioned that, "you may need Claritin if you don't smell anything." She claimed she didn't but I am welcome to take my daughter somewhere else for school. Shawna made a point to stop me in the lobby and tell me in front of my 7 year old and 3 year old daughters that quote, "My approach "sucks" and I need to learn to apprach people properly" using those words in front of my kids. I walked out without saying a word and that was the last time we set foot into Tutor Time Arcadia. My advise: Id look at the school more closely and talk to each teacher and the director if you plan to take your kids to any type of care."

"I enrolled my 3-year-old son at Tutor Time Daycare on 1/2/24 with high hopes for a nurturing environment. Unfortunately, our experience has been nothing short of disappointing. From the moment we stepped in, the teachers seemed impatient and unsympathetic towards my son's initial adjustment period. Instead of understanding that it was his first time in daycare and a common behavior for a child his age, they immediately started giving us grief about his yelling. Are they unfamiliar with the concept that 3-year-olds can occasionally be vocal? Adding insult to injury, despite being assured that there would be an evaluation, my son was abruptly deemed unsuitable for the daycare without even being properly assessed. It's shocking how quickly they jumped to this conclusion without giving him a fair chance. Moreover, on 1/8/24, upon picking up my son, I discovered that he had been left in a soiled diaper, resulting in a rash. The lack of basic care and communication about such a critical matter is unacceptable. I was misled by positive feedback about Tutor Time, only to experience the complete opposite. This experience has been incredibly distressing for both my son and me. I plan to escalate this matter to the corporate level, as the quality of care provided at this daycare falls far below what was promised. I strongly advise parents to reconsider enrolling their children at Tutor Time Daycare until they address these serious concerns and prioritize the well-being of the children in their care. On another note, is the staff onsite certified to determine that upon their evaluation he is not suitable at their daycare?"

"Terrible communication and staff service. My wife and i received a call that Tutor Time had an open spot for the infant department due to a family dropping their spot. When my wife arrived the receptionist was confused because they had no availability. She was very rude and made 0 attempt to investigate how/why this miscommunication happened. My wife was instead met with rude excuses and attitude. Dont leave your kids with these people, they clearly have no sense of respect or clear communication."

"My son has been enrolled since mid March and we’ve had nothing but great experiences. His teachers Adrianna and Marcela are so patient and communicative. And all the front desk staff are very helpful with any questions I might have. Shawna is also very helpful and a great director and quickly addresses any concerns or questions that arise ."

"This daycare facility is one of the best I have seen so far. It is very clean, secure and a fun environment for the kids. The director Shawna has an amazing spirit, she will do whatever she can to help you and your child! She is responsive, very detailed and very passionate! My very first tour visit I had the opportunity to have Tia as my tour guide, she knew every kid by name they were running in happy to see her and she greeted every child and parent with a welcoming smile! I was hesitant about child care after visiting other facilities in Phoenix but this is the absolute best day care center that meets every need as a parent!"