Select Specialty Hospital - Phoenix Downtown

"I will never have anybody come here. The communication is so bad and it's not about the patient. Moving him to a place he will not be there long because he just not ready for the place. The patient means nothing to this place like I said it's the insurance."

"Excellent! Exceptional care, clean, friendly, highly educated, compassionate nurses and staff! Management even introduced themselves and care about the staff and patients! Simply the best experience!"

"My husband of 33 years died at Select Specialty. He was a fall-risk patient on a ventilator. He was found on the floor with his head on the bed. According to his medical records, my husband tried to get out of bed twice that day. It's noted that he was confused and told staff he was tired of being in bed, and still, with all the chances they had to protect him, I get a call just before falling asleep telling me that my husband was found on the floor and had died, but was resuscitated. I was also told he had had an anoxic brain injury. I had seen him just hours before. He was transferred to a different facility. My husband never regained consciousness. He officially died two weeks later. I will miss him always. He really was, and is, the love of my life. He is the person I wanted to spend my life with. My heart is forever changed. The hurt is deep. I wish I had never agreed to my husband being transferred to Select Specialty. My condolences to those who suffer as I do."

"My wife, Sharon, was treated at Banner Select Hospital for around 5 weeks during May-June 2023. The dedicated medical staff of Doctors, Nurses, CNA's, Respiratory Therapists, PT's and Case Managers were outstanding in her service and care during a difficult time while she was on a ventilator and bedridden. Could not have asked for better overall healthcare for her! I would not hope for anyone to be in the situation she was in, however it is good to know places like Banner Select exist in this special medical area. JH"

"My husband’s 1st stay was 4 weeks from Jan 2022 - feb 2022. It was a step down from ICU. Then 2nd visit was 5 weeks from May 2022 until the end of June 2022. This is for the downtown location located on the 11th floor of Banner University. Both stays he received great care from doctors, nurses, respiratory techs and CNA’s and therapy was awesome. Reada the social worker was very helpful- she’s wonderful. My husband was on a ventilator and the 2nd stay, they were able to wean him off of it. Dr Majeed was my main contact because of the time I visited, he is awesome. He listens, he cares and he helped. All staff were very helpful, and someone was always willing to answer any questions or find the answer. Due to my husband’s lengthy hospitalization in ICU, I learned to call around 11am & 11pm for updates. Sometimes it was difficult to speak to a nurse at Select but I understood that they were busy with patients. I would just keep trying. Overall, I chose for him to return the 2nd time around. I knew they did a good job and yes, it wasn’t perfect, but any issues or concerns were dealt with in a timely manner and I knew my husband was safe here and received quality care. Here, all patients have good sized, private rooms with a big window. His room was cleaned daily and safety protocols were always followed. Some staff stand out more than others, they have excellent customer service, but overall, it’s a great place for your loved one to recover. I always remember to treat people how I like to be treated and I’ve never had an issue with any staff. My husband has been hospitalized continuously since Nov 2021 and he’s been in and out of ICU and at different hospitals etc, all staff that are treated with respect will reciprocate."