Banner Estrella Medical Center 9201 West Thomas Road, Phoenix, AZ 85037

"The staff were the absolute BEST!!!! I could not have had better care, even if I were the President of the United States or a Head of State. My day nurse while in ICU, was Rachel. My night nurse in ICU was Marsha. Both were EXCELLENT. Obviously, I had more interaction with my day nurse, as I was awake more during the day. Unfortunately, I've been in hospitals before, and to say your entire staff is better than any of those others would be a total and complete understatement. Should I ever need to enter the hospital again, I will INSIST on being taken to Banner Estrella, where I KNOW I will receive the BEST care available anywhere! The staff is professional, friendly, knowledgeable and go above and beyond to make their patients safe and comfortable. I absolutely can not say enough good things about them!!! And if at all possible, I would DEFINITELY request both Rachel and Marsha as my ICU day/night nurse. They both deserve MAJOR pay raises and further recognition!!!!!! I could not have felt safer, informed and cared for!!!"

"My son was in acute kidney failure, he needed to start dialysis. We went to the ER with all the kidney failure symptoms and the staff informed us of all the steps to get him dialysis. They took the time to educate us that it was not a fast process. We were in the ER for 28 hours, then we were admitted for a week after. We received such great care, yes the process was long; but the staff informed us that would be the case as they had to create access, and locate a chair for dialysis, not only for now but to follow on for maintenance. They even went so far as to schedule a fistula surgery! We had worked with his kidney doctor since July to get this care…… and the team at Banner was able to do it all in about 10 days! It was worth the time to get the life saving care my son needed. All of the nurse, LVNs, CNAs and doctors we Interacted with were amazing, they kept us informed of what was happening and were very responsive to our questions. In the 10 days we were admitted he went from sleepy and almost unresponsive to awake and alert. It has been 2 weeks since and he is now back to dancing and trying to rough house with the dogs! I believe that Banner Estrella saved my son’s life. Thank you to everyone who helped us in our time of need."

"I delivered my son here (admitted 12/21/23 discharged 12/24/23) and it was an amazing experience! My labor and delivery nurse Taylor and the entire postpartum team was amazing. Taylor made sure to be encouraging and extremely kind, I had several (mild) complications and she listened to all of my concerns and reassured me for everything. I’m a first time mom and I felt so celebrated and cared for. I 1000% recommend Banner Estrella for anyone delivering. Thank you to everyone who cared for me, you are all AMAZING!"

"The wait is long, and when they take u back they keep u sitting in a chair the entire time rather than letting u lay on the bed. Then they move u to another room where there’s like 3-4 other sick patients sitting there in a chair with IVs. The room is a regular size room but doesn’t have a bed instead it has 6 chairs. The set up doesn’t allow u to feel comfortable. There’s people coughing all over , some throwing up, it’s just not a pleasant visit. In all honesty I felt like we didn’t matter. That our sickness wasn’t important since we weren’t bleeding."

"WORST ER NATIONWIDE!!! DO NOT GO HERE if you care for yourself or loved one! ***I have already emailed the Banner Customer Care email they will post under this review. I don’t think they even read the reviews or care.*** After being called back, I was put in the “results waiting room” in the ER for 8 hours waiting for my medical results. (Another guy came in with the same problem and got an actual room where his spouse was able to go with him and he was discharged hours before me.) The “Result Waiting Room” (see pictures) was a small ER patient room they converted by putting 7 horrible seats that were falling apart in. There are multiple sick patients coming in and out. At one point 4 of us were in the room, but they put up to 7 in the small room. I felt inmates and animals are both treated better than this. I have a weakened immune system and this was not a safe setting for me. The seats were unconstitutionally uncomfortable (the chairs in the waiting room were better). Staff DID NOT come in once in the 8 hours to check on me or other patients. The room/chairs were not disinfected as patients left the entire 8 hours I was there. My spouse was not allowed into the room so I had absolutely no support. The seating caused external back pain to the point my back was twitching and my legs were going numb. I will never come back or recommend this ER! Seriously considering leaving the Banner Network all together. Staff was kind and agreed they did not like the “Result Waiting Room” process in the ER and did not agree with the process. It is set up just to make more money for the hospital and show they don’t care about patients health. I have great insurance, so that had nothing to do with why I was out in this room and I am sure they will bill my insurance for a ER room. (No one regardless of insurance should be treated this way!) Note: Due to privacy I did not include pictures of other patients."