Country Inn & Suites by Radisson, Mesa, AZ

"I’m going to start off saying our apartment has no cold air at the moment so I wanted to take my 2 kids and myself to a nice hotel with good air. I have a newborn and a special needs 6 year old I am also a full time single mother. l am sleep deprived and busy with both of my children. I kept lowering the air periodically as the night went and fell asleep fast with my kids. The weather is not that hot right now so it wasn’t too hot in the room But it was warm I woke up at 7am and the room was still warm we slept with no blankets because of how warm our room was. I called the front desk that morning to notify them about my air. I booked the room just for one day. check out is at 12 so I was already packing to leave I asked if there was anything they could do for the inconvenience thinking they would be nice about it. Management had a rude attitude and refused to do anything but give me 1000 points towards a hotel. I argued and expressed how I felt that I didn’t think it was right and I was hung up on by management. The amount of points you need to get just for one night at a CHEAPER hotel starts at 16,000 points..I feel my kids and I were robbed for what we paid for and mistreated."

"Unfortunately, I’ll to have to say that our experience at Country Inn and Suites in Mesa was far less than ideal. The hotel overall is tired, outdated, and dirty. For example, faded and dirty walls, and stained carpet. The bed skirt was also noticeably stained. My wife overheard one of the cleaning staff say that they hadn’t cleaned our room. Upon arriving to our room - the shower had a lot of hair in it and the drain was stopped up from it. The desk was covered in crumbs. There were several large stains on the carpet. The thermostat didn’t work. There was also leftover food and beer in our mini fridge that was very old and pretty disgusting that left a bad smell. It appeared that the room hadn’t been cleaned at all. On the positive side, the sheets were clean but I can’t say the bed was comfortable. My wife phoned the front desk to request some cleaning of our dirty room (particularly the shower) and no one answered. Another positive note though is the restaurants within walking distance, including a Krispy Kreme!! Sadly - this hotel was overall outdated and in need of some deep cleaning so I don’t think we’ll be back."

"Worst hotel experience in over 20 years. Staff was rude to all of us. When we asked for extra pillows they resisted, then made us come to the front desk. When my daughter asked for towels, she was denied. When I approached the staff (Im an older male), they told me I needed to go to the front desk because nobody was going to bring me towels. Replaced our broken fridge with a fridge full of mold. They charge extra for early check in and late check out. All around a horrible experience when we're paying rates higher than the local Marriott and Hyatt hotels. Don't stay here."

"Location was good. Breakfast was adequate. Staff was Pleasant. The hotel is old and dated. Our room was dirty with previous guests clothing and used linens left behind. The restroom was gross and neither the shower nor sink drain properly. The walls have stuff splattered on them. The whole place smells terrible. Do not recommend at all. Find somewhere else to stay."

"Great location. Close to lots of shopping, tons of options for dining and not far from Mesa-Gateway Airport. You could also get to Sky Harbor in a reasonable amount of time. Service here was great for me. Check-In was easy. I requested a close room on the 1st floor because of my handicap. She was more than happy to help me and even upgraded my room. Room was very clean. Coffee maker and cups located in the middle of the room. The suite has a living room and separate bedroom with two TVs. Very quiet. Overall I was pleased with this location."