Holiday Inn Express & Suites Phoenix North - Scottsdale, an IHG Hotel

"I stayed in this hotel in December of 2022 in the room smelled terrible. Like raw sewage terrible we complained to the front desk multiple times they told us that it was a plumbing issue and it will be resolved shortly ( never saw a maintenance worker or Plummer) .Our room smell terrible the entire time we stayed there we even requested to move and we were told that they could not do that because they were fully booked ( not sure if that was true because we didn't see a lot of people) .They didn't offer us a refund but gave us a small discount (I think it was $100) .If I were known I would not have booked this hotel. I would strongly advise against staying here."

"Friendly staff will be ready to greet you as you enter. Quick checking and out, and ample parking out front. There is a small exercise room and aquatic facility. Breakfast usually has some standard faire items, including cinnamon rolls and good yogurt and fruit. Rooms are spacious with walk in showers. The AC in my room was obnoxious this stay, and affected my restfulness. Unfortunately, the highway road noise is evident in most rooms. A good white noise or continuous fan is helpful. This location is quite convenient to nearby shopping and dining, and of course the hwy as well."

"Location is fabulous as is the staff. The hotel disappoints however. The rooms are loud - the glass does not block the sound of the highway. I just stayed at another interstate property that was the same quality - that had sound proof glass - This does not. Also the HVAC controls do not work well - leaving the fan on was my way to block out the sound - not impressed. Overall could use a face lift. I paid too much because I was going to a conference at a nearby hotel that was oversold - so they could charge more here."

"I really liked this location. It was across from a large outdoor shopping mall, with many shops and restaurants and conveniently located near the airport and Scottsdale too! Parking, ample and free. Pool, available however when I went to use there were too many kids splashing around, so I opted not to swim. Staff, mostly kind with one staff who didn't seem very happy (we stayed several days, so I don't think it's a one off issue). Overall though staff were welcoming and kind. The room was spacious, mostly clean (it could use some fine detailing, maybe they do that a few times a year, possibly?). The bed was comfortable and there were many great channels available on the TV. There was plenty of space to put suitcases so they weren't on the floor and I liked the microwave/fridge availability. There's no freezer. Overall, it's what you expect from a Holiday Inn Express and if I was ever in the area again, I'd consider this property. Thank you"

"Honestly I loved staying at this hotel. Everyone was nice, the breakfast is bountiful with lots of options and the location is great! Unfortunately I give one star because we brought my 9-month old to stay with us and they put us right by the housekeepers closet and stair door which you can hear slamming all night by other guests. This kept waking the baby up. Other than that I would love to stay here again one day as long as they are smart enough to realize a baby should probably be kept in a quieter area of rooms in the hotel."