Home2 Suites by Hilton Tucson Airport

"The rooms were ok. Didn't seem overly clean and had a funny smell. What the room didn’t have, the employees did! Sabrina was so welcoming and friendly that it made up for the very average room."

"QUESTION FOT GENERAL MANAGER JUANITA: IS IT HOTEL POLICY FOR STAFF MEMBERS TO PROFILE AND SINGLE OUT PAYING GUESTS AND HARASS THEM FOR IDENTIFICATION AND THEN THREATEN TO CALL THE POLICE? Changing my sterling review following a very ugly encounter with staff member Ruben on my 9th and final day here. I've never been so embarrased like this in my life. I'm a proud diamond member and travel about 200 days a year and Hilton employees are some of the best in the business. However, Ruben is the one in a million employee who stains the Hilton brand name. He has the swagger of a mall cop with nothing to do but harass paying guests. He has no business being in the hospitality industry and I have contacted the upper echelon of Hilton management to make ensure other paying guests are not bullied by this employees tactics. I am sure this is not his first time but I do hope Hilton management makes it his last time. No one deserves this type of treatment. Here is what happened: I returned to the hotel at 945am to get breakfast. after starting my day at 5am. I set my backpack, secondary bag, and rolling case by a table, grabbed some oatmeal, and then was immediately accosted by Ruben who wanted to see my ID and room number. I asked if he is asking everyone who is in the breakfast area for their ID and he said he was asking me because I had luggage. His convoluted reasoning is that I had luggage and therefore must be treated with suspicion as I might be stealing their oatmeal. He then insisted I provide my ID or else he would call the police. My question to the owner is: Who in their right mind drives to this part of town, grabs all their luggage out of their vehicle, and proceeds to sneak into the lobby all so they can get a free bowl of oatmeal? Ruben also then said he wants to see my credit card when I made a joke about what other documents I need to prove I am a paying guest. Told him I was going to contact Juanita (the general manager) and he claimed he was the manager and then in a mocking voice said, "Oh, you're going to call the manager" as if he was untouchable or had done this before and not suffered an consequences. Worst part is he didn't even have the decency to even apologize to my face after I showed him my ID, told him my room number, and he verified I was a paying guest on the hotel computer. I was going to extend my stay for a tenth day at this hotel but checking out and taking my business elsewhere. Thankfully this kind of incident has not happened in more than 20 years of travel. This was a traumatic experience and I pray no one else is subjected to this bully. My stay before this incident was excellent and I have run into most of the employees here so I am not just some guy who showed up out of the blue one day with luggage and an appetite for oatmeal. The world needs more Sabrinas(see below) and less Rubens. THIS WAS MY PREVIOUS REVIEW: Note to manager: I travel most of the year and people like Sabrina at the front desk make all the difference. She is an absolute gem and made my time away from home and family a little easier. I hope I run into more “Sabrinas” in my travels as she has set the bar! Also the hotel is spotless and the beds are insanely comfortable which makes getting out of bed even harder at 5am. I will miss this hotel and the lovely people here."

"The rooms are nice but we're not the cleanest. Had blood and hair on the sheets so for surely wasn't changed. The dishes in the cuboards where dirty and need washed."

"The only hotel I stay at in Tucson. Rooms are always clean and employees friendly. Parking can be tight sometimes, but not horrible. Wendy is the best! I had to cancel my most recent trip to Tucson suddenly and she was completely understanding and made the cancellation a breeze."

"I reserved 3 months ago a king size bed studio suite with separate area with a sofa bed. Upon arrival, the room was not available, and the only response was that they were fully booked, and were sorry. Instead, my family and I had to share the same room (2 Queen beds) and a curtain separated the room where the sofa bed is. No privacy for my family's needs. Second issue as we were getting ready to shower, the shower had not been cleaned, and it was filthy. There was only one bar of soap, and 2 large towel sets, nor where the liquid soap dispensers filled. Again, I had to call to have the housekeeping supervisor look at it, and have it sanitized and cleaned. The room's carpet were stained and need to be replaced. I received a call from Michelle the manager, and offered to place us in a room that had just become available. We decided to decline, because we were exhausted from traveling for so many hours and it was inconvenient to be changing rooms when I had reserved months ago my desired accommodation. After careful consideration, we decided nor to eat at this hotel, because we were concerned about the freshness of their breakfast foods. This is a Hilton property and it leaves a lot to be desired. The only positive comment I can say about this stay was that the housekeeper Dolores went above and beyond to ensure that the room and bathroom were properly cleaned. I don't think that I will ever stay in this hotel again. I needed the separate sleeping area for my family's comfort and privacy. Unfortunately, this hotel does not fit the Hilton standards and I don't recommend it at all."