Massage Envy

"The store manager, Ben was truly amazing! His customer service is top-tier and he definitely went out of his way. When I had a question to make sure he could give me a solid answer. He took initiative and made everything easy step-by-step. Thank you, Ben."

"Even death isn’t considered a qualifying condition to end a massage envy membership prematurely. If you’re going to commit to a contract, at least do it somewhere higher quality than the dollar store of spas. However, if you find non-stop upselling throughout your entire treatment relaxing, this is for sure the place for you!"

"Unfortunate Customer Service Experience I am writing to express my deep dissatisfaction with the customer service I received. Having been a member for a year, with a lapse of 7 months, I sought to freeze my membership. However, I was informed that it was impossible to apply this to past months, despite my account showing 7 unused sessions. I made three separate requests to terminate my membership before finally receiving the necessary form. I also asked to transfer one of my remaining sessions to my son, with an additional $10 per their rules. This request was denied on the grounds that I had opted to cancel my membership. To add, even though I had requested to terminate my membership, they proceeded to charge me an additional $75, citing a 10-day processing period. I implore anyone considering their services to explore other options, as you may find superior service, more consideration, and more cost-effective alternatives elsewhere. When I questioned their rationale behind these practices, they insisted that all this was clarified upon my initial sign-up. However, the only information I recall being highlighted was a warning that membership rates would increase if I didn't join immediately. I hope that this feedback helps others make more informed decisions when choosing a service provider."

"I love Massage Envy! It puts you at ease right away when you walk in, and the relaxation room where you wait is extremely enjoyable! Just the quiet, relaxing atmosphere gets you in the mindset to let everything else drop away and just breathe. I've had several massages from this location, but I absolutely LOVED my 2 hour massage with Keith!! I have chronic pain and he was able to relax all my sore spots! He's got magic hands! I left feeling like I was floating and was able to enjoy the rest of the day in less pain!! Thank you Keith, you're awesome!!!"

"Haven't gotten a massage in way too long. Stopped in at the Scottsdale facility and after 90 minutes with Randi I feel great and thanks to her my vacation is going awesome! I was worried about long walks and the pain and stiffness I'd been experiencing. That is all better now. Thank you."