CVS Pharmacy 1686 East Florence Boulevard, Casa Grande, AZ 85122

"The pharmacy doesn't deserve any stars for this review, but I got to put one down to leave a review. The order of meds was done weeks ago and is never ready for pick up when I get the notice to pick them up. I had to repeat and spell my wife's and I's name server times until they get it. They seem to struggle to use their computers. I'm just so frustrated that I get the alert that my meds are ready for pickup and I show up there and they're not even ready. I am so tired of staff not doing their job and having an attitude. That's why I stopped going to them and went to walgreens"

"I am battling bone cancer right now so the only Pain management I have is pain pills. My pain pills were supposed to be ready by 3 PM today and they weren’t so I called and asked what was going on. They told me that they were behind schedule whoever I talked to said, but I will personally make sure that it’s ready in an hour and they were for that. I am grateful. Thank you to whoever you are."

"When I pickup a prescription yesterday I was told the pharmacist would talk to me, instead the associate came back told me exactly what the label says and couldn't answer my questions. The seal was also broken on the prescription I received and after three phone calls I was still unable to receive an answer of if it was still safe to take the prescription, very disappointed with this pharmacy."

"This is the worst pharmacy I've ever been to. I've been a loyal CVS customer for 12 years. That ends today. The Casa Grande pharmacy is staffed with poorly trained techs who are rude and disrespectful. It stems from the top. The pharmacist, who is the pharmacy manager, is incompetent, rude, and seems to go out of her way to be unhelpful. After leaving almost in tears, I had to return because I was given no information on my new medication or even dosing instructions. Then she lied and said it was a fairly new medication.(it's been out in generic form for almost two years and in brand name several years before that) I asked about side effects and she gave me the standard "nausea, diarrhea, dizziness, fatigue." I asked about a specific side effect and, while standing in front of her computer with my profile up on the screen, she had to ask if I took any other medication. Really? I'm glad I have a background in this field otherwise I'd be in real danger with this woman dispensing the medication I'll be ingesting. This was all after the med was filled on 11/27, I ordered and paid for delivery on 11/28, received a text rx was ready, spoke to a real person on the phone who told me it was ready, stood in line 5 minutes before the pharmacy was closing for lunch and was told it was there but to come back at 2:00 even though I was the last in line, and when I finally got to the register was told it wasn't ready. This place is a nightmare. Save yourselves and try Walgreens or someplace else. ***UPDATE, 12/1/23 I got rx delivered today after I picked it up yesterday. This is a controlled substance, schedule 5, and I got double my doctor's order. Not only is this incompetent, it's illegal."

"The worst customer service ever. So bad that I not only changed to another pharmacy, but called corporate to complain. Always slow in refilling meds, but arguing with me about my meds. And then slow in transferring my meds to the next pharmacy. 13 days I waited. they always have the absolute worst attitude towards customers. ALWAYS. In the phone, or in person. I'll never do business with this pharmacy again."