MVP Shoe Repair and Alterations moonvalley

"Dropped off 2 pairs of shoes and a purse, they promised 3 week turnaround. than 7 weeks passed and I called to follow. They couldn't find them! Told me to call back 5 days later when the cobbler was in. They had not fixed the purse yet! They told ME to call them back to see if they found the missing shoes! The only + is the repairs appear to be done well."

"***Updated Review on 10/3/2023** I drive clear across town to have these guys fix everything and anything! I’ve had them fix watch bands and replace the batteries, re tip my high heels and put new red bottom protectors on my loubotin heels… You will not find a better place - no one can match the quality of service and the very low prices! I’ve been a loyal customer for years and have no problem driving 30 miles for their services! I highly recommend! ** Update** I recently brought in five watches for battery replacements. When I returned to pick them up, the technician (not sure if he was the owner) informed me he had replaced all the batteries except for my Gucci watch because he couldn't put the back cover on. Then told me he put a new battery in it but won’t charge me for it. Gee, thanks? I felt this was a very shady way to do business as he didn't even acknowledge breaking my watch or take responsibility. The only solution he offered was suggesting to me that I should take my watch up the street to a “watch place” and have them fix it. Seriously?? Terrible customer service and not honest. He should have done whatever it takes to fix my watch that he broke, (maybe go to the “watch place” up the street himself) so he could do the right thing and return my watch back to me in the same condition it was in when I gave it to him. My past experiences were good, so this was unexpected and a huge disappointment, and I won't return."

"I am delighted to share my exceptional experience at MVP Shoe Repair, a hidden gem located in the heart of Phoenix, Arizona. Under the skilled hands of Johnny, the owner, and his dedicated staff, MVP Shoe Repair has become our trusted go-to place for all our shoe repair needs. I cannot sing enough praises about Johnny and his team's professionalism, expertise, and impeccable service. From the moment you walk into MVP Shoe Repair, you are greeted with a warm welcome and a genuine commitment to customer satisfaction. Johnny and his staff take the time to listen attentively, ensuring that they understand your specific shoe repair needs. Their personalized approach makes you feel valued and confident that your shoes are in good hands. What sets MVP Shoe Repair apart is their unparalleled craftsmanship and attention to detail. Each shoe repair is treated with the utmost care, as if it were their own. Johnny's expertise shines through in every repair, bringing worn-out shoes back to life with precision and skill. Whether it's resoling, stitching, heel repair, or any other shoe restoration, Johnny and his team consistently deliver exceptional results. The dedication and passion Johnny possesses for his craft are truly remarkable. He prides himself on staying up-to-date with the latest techniques and materials, ensuring that his customers receive the highest quality service. It is this commitment to excellence that has earned our complete trust and loyalty over the years. In addition to their unrivaled craftsmanship, MVP Shoe Repair also provides prompt service and competitive pricing. They understand the importance of delivering a timely turnaround without compromising on the quality of their work. Johnny and his staff consistently exceed expectations, ensuring that you receive your repaired shoes in a timely manner, ready to be worn again. It is without hesitation that I wholeheartedly recommend MVP Shoe Repair to all our family and friends. Their commitment to exceptional service, combined with their expertise and attention to detail, make them the ideal destination for all your shoe repair needs. We have entrusted our shoes to Johnny and his team for years, and we will continue to do so with confidence. Thank you, Johnny, and the entire team at MVP Shoe Repair, for your outstanding service and dedication to your craft. Your reliability, professionalism, and commitment to customer satisfaction have truly made a positive impact in our lives. Sincerely, Danny"

"Great clean up for my sons shoes! I'll spare you a before photo, trust me it was gross, but they cleaned them right and odor free."

"I have been using Johnny for many years now and have recommended him to numerous people. Anyone l have recommended him to has thanked me. He does a great job, is a hard worker, is very honorable and his prices are very fair. His customer service is great and always lets me know when my shoes are ready for pickup. I highly recommend Johnny at MVP Shoe repair and so glad I found him."