CVS

"You should believe all the one star reviews. I have been using this CVS for a few years now and have had my issues like actually getting the wrong pills last year and took them for almost a full month before realizing they were a pain killer and supposed to be heart medication... yep it's true. I should have changed then. The customer service here hasn't been good at all and I've struggled with getting texts that my prescriptions are ready and when I get there they are not, I struggle with my prescriptions being ready 2-3 days apart and they always text me to coordinate my pick up all at once. I picked up one prescription Saturday and got home to discover one 3 pills in the bottle... I called the pharmacy and they said this was to get my prescriptions coordinated and ready on the same day (finally) I was told I would be able to pick up all prescriptions Monday... nope, I showed up Monday and only had the one prescription which was the same prescription I picked up 3 pills on Saturday. I asked the girl about the other and for the second time in the past month the same girl said "you have to wait in the drop off line to find out about the other prescription" I know she could have checked on the other but again second time same girl had no desire to do anything more, I said "I'm not going to wait in a drop off line to find out about a prescription I've been getting for years and told it would be ready" and she threw the bag on the counter and said "have a good day" and walked away... I am done, moving my scripts to Walgreens. The chubby dark haired young girl with the tats and nose ring lost you a customer."

"Received a confirmation that antibiotics were being filled. Waited 5 hrs and now they tell me they dont have it in stock!! My kid needs antibiotics today. Never using cvs again."

"I hope they will read these reviews and take the time to train their staff. I went through the drive through I expressed that I'm hard of hearing but could read lips and the lady with the black hair sighed rolled her eyes and talked into the phone with her back to me. I'm definitely switching pharmacies. This one is lacking in customer service."

"If I could leave a NEGATIVE 5 star review, I would, but 1 is as low as I can go. I called CVS 9/1/23 to check the status of a script. I was told it was filled 14 days ago & re-shelved b/c it wasn't picked up & that a text was sent. That was a lie. The only text sent said script unable to fill & contact provider. I called the drs office to request a new script. CVS said the script was denied by ins. cause there was a 0 instead of a 1. I don't speak pharmacy, & relayed exactly what I was told back to the drs office. They submitted a 2nd script. CVS said it was denied again for the same reason. I called the drs office back. They sent the 3rd script. CVS staff were rude & annoyed with me & said it was declined this time b/c it was a duplicate. 4th call to drs office, they said they would take care of it. I called CVS at 730 pm to verify & was told they got the cancel, but no new script. On 9/12 the drs office sent the script & I called CVS for the FIFTH time & was told it was denied due to no brand name coverage. There is now a generic & that is the ONLY thing ins would cover & I was told only option was to pay $205 or wait for "unknown ETA" for the generic to "hit the shelves". I was told to call pharmacies to see if they had any, but that CVS in my area didn't have any. I was spoken to like I was stupid by Katelyn on the phone. She told me my options were to wait indefinitely to get the generic or pay the $200+ for brand name. I called my insurance. They told me that I was lied to. They did & do cover the brand name. They could see every submission of the script request from CVS & also that they were changing the script which made it void. BCBS didn't understand why a pharmacy would change a code on a script & not just contact the provider directly. BCBS contacted CVS directly & told them the script should filled, it was covered & that it was unacceptable to put a customer through that process to fill a script. BCBS also spoke to Katelyn, & were appalled by her verbaige. I went to the dr office to pick up a physical script. When I took it to CVS, Brittany, was the most awful person I have ever met at ANY pharmacy in my entire life. I told her I wanted to be sure it would be filled, & if it couldn't be filled, to write down EXACTLY what the problem was as this was my 6th time trying to accomplish filling the script. I started to explain the process I had been through to Brittany, to which she replied with a major attitude, "It doesn't matter what you have to say, this isn't getting filled. It can't be filled because it is written for Brand name which your insurance doesn't cover." I let her know that my insurance company had, in fact, called there earlier in the day to tell them that it is covered and they were wrong. I started to explain again why it was important to me and she interrupted me and loudly proclaimed, "You can tell me anything you want, it doesn't matter. I don't care." I tried to tell her that I felt very dismissed by the way she was treating me, and for the 3rd time, she interrupted me and said, yet again, "I don't care what you have to say at this point." So I stood there and waited for her to speak to the pharmacist. While I was waiting, I saw her walk to the back of the pharmacy to speak to Katelyn and she was talking about me loud enough that I could hear her. I told her "I can hear you talking about me." and she said "So? I don't care. I am telling her why you think you are being dismissed.". The pharmacist, who was an incredibly polite Asian man, very quietly and calmly told me that the insurance company had called and approved the request directly and that it would be filled 15-20 minutes later. It is unacceptable and inappropriate to speak to any customer in the manner in which Brittany spoke to me in person and Katelyn spoke to me over the phone. I can't understand why after the 4th attempt, someone from the pharmacy wouldn't contact the provider directly to get the issues worked out in order to fill a prescription. I felt very dismissed and incredibly embarrassed by the entire situation."

"Wish I could give this place 0 stars the most awful and rude staff, mind you I'm 21 so I'm not a Karen but these people are just awful to their customers! When I was asking if my prescriptions were ready, the pharmacist assistant Kate stated that my insurance wasn't going through. I called twice to call the insurance company and none of them knew why there is a problem, as it was active. Then Kate found out she forgot to add my middle initial. She had lashed out rudely and stated that "I've called and tried to figure it out for twenty minutes". We waited patiently, but to no avail. Finally they told me that there was a two hour wait for a refill not including the nearly hour and a half I spent waiting for them to enter my name as it is spelled on the card... Which was in her hand... when we knew that they could do it quickly and efficiently and they kept coming up with off the wall lies saying it was impossible for them to fill my prescription that fast. My ONE prescription, as we live thirty minutes away. I went to the drive thru and called customer service, but we continued to wait nearly two hours. Frustratingly, the manager acted immaturely and swore at me, which is extremely unprofessional and completely ignored me. They threatened to call the cops if I didn't get out of the drive thru, but then they did regardless because I did leave and went in to talk still on the phone with the customer service. I talked calmly to the policemen, as I'm a correctional officer myself and it was completely unnecessary. The pharmacy and store employees behavior was atrocious and I will not ever go back again even if I was allowed. Don't waste your time or money at this pharmacy, they genuinely treat their customers like garbage or that they're a burden although they're on the clock and getting paid from our pockets and checks. Treat your customers better! And if you don't like people maybe don't pick a job helping people."