CVS 15474 West Greenway Road, Surprise, AZ 85374

"Absolute garbage service. Was made to pay for my son's prescription even though it's covered by insurance. Firstly the pharmacist never asked for the insurance information. Secondly when I asked her to run his insurance I was told we don't have time since we're closing. Mind you they still had an hour till closing time, and no cars behind us in the pickup lane. Definitely switching pharmacies."

"Been to this pharmacy twice and both times waited for over 30 minutes to get a prescription after i received a text letting me know that my prescription was ready. The first time i went there i checked in to get my pills they said that they would fill it immediately i gave them some time. I checked back in around 30 minutes later come to find out that they had been ready for a while but never said anything to me even though i was the only person sitting there. 2nd time waited in line for a good 30 minutes before i got to the cashier and even then couldn't find my pills and had to search all over the place and finally found them looks like i'll be using Walgreens or Walmart from this day forward. This CVS pharmacy is horrible."

"The pharmacy at CVS is by far the worst in the state of Arizona!!! No customer service! Rude as the day is long! The pharmacist was rude and questionable! I felt after her very rude conversation , I felt I couldn’t trust the medicine I was there for! When asked why they were so unorganized, I was told to shut up! I threw the meds in the trash can as I left the store! Stay safe and stay away from this place!!!!!!!"

"Absolutely abhorrent service every single time I have the displeasure of having to get a prescription filled here. This is not the regular CVS I fill at, but it's the next closest one to my home so if a med I need is out of stock it's usually the one I'll get sent to in order to fill the script. I've had pharmacists refuse to fill, I've had staff try to coerce me to go inside to fill so no valid reason, and I've most recently had a pharmacist try to confiscate my DL and hold it until the script is filled. When I tried to get his info to file a complaint with the state board he refused to give me anything other than his last initial. Jokes on you, Dwayne Ohmart, found you anyway and I hope you lose your license."

"I have never received such unprofessional, disrespectful customer service. I had to have multiple discs in my neck replaced. I had such a horrific time trying to get my prescriptions filled that my surgeon would not discharge me from the hospital until he knew I had medication to take home with me. It meant I had to spend an extra day in the hospital. My nurse actually heard me being yelled at and absolutely humiliated on the phone. My surgeon, PCP and nurse took over from there. I will never use CVS again. For any reason."