VIP Service Center at Bill Luke Santan

"I typically am not one to leave reviews except when there are issues with service or goods. It is rare that my expectations are blown way, let’s face it, in this day and age there is a lack of quality customer service and pride in work. I have never been so impressed with the service and overall experience I received from Sally at Bill Luke San Tan. She was very friendly and personable and has a great smile. I had an appointment and arrived early, they were running behind schedule, she kept me informed and updated throughout the process. Kudos to Sally and the service team at Bill Luke San Tan."

"Took my car into get appraised, was told they were just going to pull it around back to inspect the car. When I received the car back an hour later the car no longer operated as it had prior to me handing over the keys. The buying team didn't tell me this and let me find this out on my own time, I then confronted the buying team and was told quote: "We drive these cars hard to ensure everything works correctly." After a lengthy discussion (multiple hours) they finally relented and got me an uber home because the car was undriveable. During which time they swore up and down there was no way they could have caused the damage even though no prior damage was noted during their inspection. After agreeing to repair the car at a discounted rate, while apparently telling others that I just had to pay parts (I also ended up paying for labor but that doesn't seem to have been conveyed appropriately), they claimed I did not replace all the parts needed. There was 1 part that did not get replaced only after discussing with the service advisor that it was deemed not a necessity. The car later popped out a drive shaft because they had used zip ties to secure components in place. In short if you're looking to sell your car and expect it or yourself to be treated with any kind of respect this establishment does not seem to be the place to do so. I would not trust them with any of my vehicles for appraisal or repair purposes moving forward."

"I keep getting a service email reminder for Laura. I looked at vehicles there 3 yrs ago, did not buy,I have called them numerous times. Please get your act together and stop blasting my email account."

"I had to go back twice for some front end issues just after buying my car and ended up having to go elsewhere. They replaced a CV axle and wheel bearing along with some other parts that were neglected, but the front end issue was still there. Took my car back a second time and ended up being told it was fine and it’s just road noise. I took it to another shop and it was properly diagnosed and repaired. Ended up being the other wheel bearing that was also bad. Overall I was pretty disappointed and a bit annoyed with having to pay for repairs elsewhere right after buying my car and being told it was fine. A wheel bearing failure could’ve ended poorly for myself or anyone around me."

"Sally provided the best communication I have ever experienced at a maintenance facility. Work on my vehicle began promptly, and I was updated throughout the day on what had been accomplished and what work was still outstanding. All services requested were completed to a high standard in only one day. It takes over an hour to drive here from where I live, but it is worth the trip. Highly recommended."