Larry H. Miller Collision Center Peoria

"At the beginning of the process all seemed to move seemingly. I was in a collision on 11/25/23. Since I get my usual services done at LHM Toyota I figured the collision center would be the perfect trusted place to take my vehicle. I was wrong. I had it towed over 12/8/24, James Snider worked with the insurance of the party who hit me to get everything situated. I was disappointed first with the lack of communication, as I had to reach out numerous times to receive updates from James. I was finally told my 4runner was ready and went to pick it up on 1/2/24 around 5:30pm. I spoke with James and asked if the low bearing arms needed to be replaced and he said "no, all the repairs aside from the radiator was cosmetic". Unfortunately within 15 minutes of having my vehicle I had to return back to the collision center as my front driver-side tire was hitting my bumper James noted that because my tires are oversized the bumper needs to be shaved down and he'd have it ready the next day 1/3/24. I reached back out on the 3rd as I hadn't heard from him. He noted that a low bearing arm replacement was needed for the front driver-side and an alignment, which he then quoted me $1600 to do, to which I asked if an alignment had been done prior to the repairs. & IT HAD NOT. From my understanding and many others whom I've consulted on this issue with, an alignment is standard procedure especially in a front end collision where the tire was struck. When I explained this to James he got really defensive and said he never knew the tire was struck. I was hit making a left hand turn in a double turning lane (I was in the outside turning lane) and the person who hit me was on the inside turning lane and decided to go straight. The two main points of impact were the bumper on the front drive-side and my fender, leaving the tire dead center of the impact. I provided the police report, images, description, etc. to James so professionally he should have had no question on if the tire was hit. This poses genuine concern in the safety of the customer, alignment paperwork on my 4runner showed how significantly misaligned it was, which is incredibly dangerous to release a vehicle in this nature, especially an offroad vehicle utilized for offroading. I then waited another 8 days for my vehicle to be ready. Keeping in mind I was only provided funds for a 10 day rental because that's what James told the insurance company he'd need to fix it. 5 weeks later I was finally able to pick it up which was this past Monday 1/15. James noted it would be ready 1/12 or 1/15. When I called 1/12 he told me it'd be Monday. When I called Monday I was told he was out of the office but the truck would be done by 4pm but I was still asked if it could be kept until Tuesday morning for insurance purposes which I had to decline. Being without your sole vehicle for 5 weeks is very stressful & I didn't feel like I should be even more penalized for something that was not my fault. After picking up my vehicle that Monday, my blinker was supposedly fixed and replaced with brand new parts but it was doing a rapid blinking, therefore I had to go out and purchase a new bulb and install it myself because I was very hesitant to take it back to a company I had severe issues with. My bumper was also still not shaved down as James noted he would do & still rubs when backing out of my driveway or making a tight turn. I would be very hesitant to ever come back to this establishment. I know one mistake shouldn't deface the whole organization but this was a very scary & frustrating mistake that I can't let go unshared."

"These guys did an amazing job at repairing my truck after a bad collision. James Snider & Rudy Romero were amazing with keeping me updated on the process and when I finally received my truck back it looked like it never had a scratch on it. Hats off, amazing work. I attached pics of the truck after the wreck & then the final product after it was repaired."

"Okay here's the truth of it. Brought my car in to be fixed, needed some body work done. They call me the next day and say they don't want to work on my car. Apparently there is some rust down by a rocker panel. Well then replace the rocker panel duh. Anyways this was a progressive insurance claim and I called the insurance company first, they said Larry Miller never even called them up to tell them what they found as far as extra work that would need to be done. Progressive was aware that the car was in a prior accident and they said don't worry we will send you a list of body shops that will fix your car. Larry Miller did not even call progressive to see if they would pay for the extra work They just said come pick up your car we don't want to work on it! Now whatever reply they can put to this post would be meaningless, what was done is what was done. This is a body shop, they repair cars that are messed up, if there's rust you cut it out and you put a new piece in This is not rocket science! So I would not recommend bringing your car here because they are probably picky about what they want to work on so why waste your time like I did. I've been told that the mechanics and body shops out here are so picky about what they work on that once they see any type of rust, they don't want to work on anything trust me I've experienced this five times from five different places! The body shops and the mechanics out here would never make a living if they lived in the Midwest! There was no excuse for Larry Miller especially when they did not even call progressive to let them know what extra work needed to be done. Again there's no reply except for something along the lines of, hi this is Larry Miller and we're sorry but we don't have body shop people that know how to deal with rust! After speaking with Mario I said that's fine I do not want your shop to work on my car anyways if you don't have the talent to deal with a job like this I will go elsewhere. At least they were honest in a way about not having the talent to do the job. Looks like a real major repair doesn't it.?"

"After two months of my car being there for damage repair, I get a call to pick it up. The repairs were for rear-end collision. Two weeks later, I was under the car and I noticed missing bolts to the bumper and wrong fastners used. The trunk lid was misaligned. I took it back so they could correct the issues. Couple of days later I opened the trunk lid and I noticed they used channel locks to tighten the bolts, in the process they scratched the paint terribly on the hinges and mangled the bolts. This place is a scam and don't deserve to be in this business at all."

"There's a nice sized waiting area, with complimentary coffee, available. Vending machine with snacks and beverages on site. In regards to my experience/process with the repairs to my car and car rental... Louie is top notch! He explained everything to me, and what to expect. The repair work on my car is perfect! Thank you, Louie! An added bonus... when I dropped my car off for repairs, Enterprise Car Rental picked me up, in a very timely manner. When my car was ready for me to pick up, I had the option to park the rental at Larry Miller Collison Center, and Enterprise picked it up and refunded my deposit. Super easy process. No hassle. Thank you... all!"