Kerry's Car Care

"The guy I spoke with on the phone told me he would assist me if I brought my car down quickly. As soon as I arrived the jerk behind the counter said that I would have to leave it over night and he wouldn't even touch the car for less than 170 dollars. Terrible service and terrible attitude. Sundevil auto is right up the road on 51st ave and peria and they are awesome."

"Kerry's car care and systemic racism in there automotive repair shop located at 4312 West Olive Ave in Glendale Arizona. This shop certified Technicians were very negligent with there inspections and they were negligent with the alledge repairs. Repairs, this shop could not and would not show me a receipt for the automotive parts that they bought with the money they charge me for automotive parts they install on my car. This shop mechanic and the people in charge of the shop, they never listen to what my concerns were. Like the front end shaking when I apply my brakes to slow down, a noise underneath the front end, this shop said that, I needed front suspension struts and coil springs assembly. These parts had nothing to do with my front end shaking when I applied the brakes to slow down. I had an inspection at a shop that do front end and brakes work on 10/4/2023 and the shop said that I needed front control arm bushings, and struts were never mentioned. I had another inspection at a dealership; the inspector at the dealership never said that the struts was a major problem. The dealership inspector said that the front control arm bushings was the problem causing the noise problem, and the bushings on the sway bar connected to the coil springs were bad and they need to be replace. The front end shaking was due to the bad brakes pads and they needed to be replace. This is negligent from Kerry's car care and negligent from the certified inspector and also negligent with the mechanic. There were no true safety concerns for me and my family. I am a disabled senior citizen. This is a serious problem, this is systemic and structural racism, this is not about racism as words said in a haters of race, kind of way, but this I society and it a structural behavior that is deep in our country, the norm, with the Jim Crow mindset deeply embedded in this country governments and society, so mostly it is a racial behavior against negros colored people and other ethnic groups, also some white people are caught up in this systemic and structural racism. Truth, The Most High God believers must call it as it is. Kerry's car care is using systemic racism in their shop against me a senior citizen and a biracial couples we and my wife are.. Truth. Refund me my money, your shop was negligent and not truthful..."

"We decided to try somewhere closer to where we live now, although we’ve been super true to our place for almost 5 years, we needed something closer for convenience so we went in for an oil change that was scheduled, it was a long quote time and they were busy, they still had great customer service. Got a call prior to the oil change being done that several things were wrong and had concerns of us on the road if we didn’t deal with it soon, and sent photos and with ALL the work they needed to do it would be done same day still and honestly a pretty reasonable price! We may have ran into a defective piece (it happens) with that they still had excellent customer service with the handling of it. Couldn’t be happier with a first chance trying them, we will be sticking around. Sergio and Keith were great!"

"Held my car hostage for almost a week for a same day repair. Lacked communication on what was going on with repair. Two days in to repair I get a call saying they are changing what is being repaired and ordering a different part. Was told not liable for time spent on incorrect repair. Picked up vehicle on day 4. Presented with a bill for over $1100 which itemized labor for incorrect repair and that part. Presented current VALID coupon I received in mail and was told by Cody that he wouldn't honor it because he had to "eat" the cost of correct part. So I pay for their error? I had an alignment done and a coupon for it but was afraid mention it as I was just shot down on using the other coupon. I guess the customer pays for Kerry's Car Care mistakes. I am thankful that the mechanic identified a critical repair needed for rack & pinion steering assembly. I'll be taking my business elsewhere to perform the $2400 repair."

"Really disappointed with my recent visit to Kerry's. Just wanna start off by saying the customer service was fantastic and it always has been. The guys up front are awesome and really make you feel like a valued customer. But the work done on my vehicle fell short this time. I got a full fluid flush that included brake, coolant, rear diff and transmission fluid performed on my Mustang for around $600 and immediately after I brought it back home I started noticing a puddle being left under my vehicle at home and at work, really anywhere that i parked for more then a minute. I first thought this was A/C condensation but it certainly was not after smelling it and seeing the color. My vehicle never leaked a drop of anything prior to this service so I visited a nearby lube shop and they told me that my transmission check plug was finger tight and leaking actively. They were able to tighten it for me and clean up the undercarriage. That being said I assume my transmission was overfilled if it was consistently leaking from my check plug. It's been a few days and it no longer leaks, thankfully, but i will be visiting another shop to double check the work and to make sure the levels are correct. As good as the customer service was, I cannot confidently bring my vehicles to a shop that cannot remember to tighten a plug or double check their work after a simple transmission drain & fill."