Peoria Ford Service 9130 West Bell Road, Peoria, AZ 85382

"Very disappointed. Oil change was $82 after paying $43 last May. I understand that prices go up, but for the price to almost double and labor went from $18.95 to $38.95 for the same service is ridiculous and without any warning in advance. I can get a quality oil change at any other place for less. I will no longer be going to Peoria Ford for any type of service for either of my Ford vehicles and they have lost my business. That’s a shame that they couldn’t have given me even a discount when I questioned since I was unaware of the significant price increase. That goodwill could have saved it."

"They have had my car in service for months due to a parts shortage (no fault of Peoria Ford) which would be a huge inconvenience for my family, however, Michaela has always made sure we have a rental vehicle available to make sure my family stays on the road. She's very responsive, informative and courteous any time I need to call with questions or issues and has made what would be a major inconvenience a simple process for me. My service advisor, Shauna has also made sure to provide updates whenever she can. Though it's been months I really can't complain and that says VOLUMES about the excellent customer service I've received."

"I bought a crazily overpriced truck from them in July of 2021, around 29,000 miles the truck started having issues. I have been back to this dealership at least 11 times to try and have my truck fixed but every time they tell me they can't figure out what's wrong with it. They've taken parts off of my vehicle to "fix" it without replacing them, they've kept my truck for days at a time with no work being performed. I have even picked my truck up from them with the check engine/wrench light on AFTER they said they couldn't figure out what's wrong with it! They also told me the check engine light was on due to me needing a 12v battery ($350) meanwhile THEY DIDNT EVEN TEST IT. just wanted me to throw money at the truck in hopes it would get me out of their hair. The worst part is, not only is the dealership NOT willing to stand behind the product they sell but FORD ISN'T EITHER! I submitted a buy back claim to ford after 5 or 6 times of bringing my truck in and not getting answers and it was denied due to the first time I brought the truck in it was at 29000 miles and Arizona lemon law is 2 years OR 24,000. Now that the vehicle is out of manufactures warranty they expect me to pay diagnostic fees when I bring it in, FOR AN ISSUE THATS BEEN GOING ON FOR 35,000 MILES! Pat Hickey should be ASHAMED that not only is he ripping people off and not standing behind the product he sells but for the way the dealership functions and treats its customers. this was the FIFTH truck I've bought from them but it will for sure be my last, doubt he cares though! READ THE OTHER REVIEWS, I AM NOT ALONE"

"Took my vehicle for a simple oil change. Got a call AFTER they had drained the oil and changed the oil filter, that the drain bolt and oil pan were stripped and couldn’t be put back in the oil pan. Estimated cost to replace oil pan $1700! Of course they blamed previous mechanics for the stripped oil pan and damaged bolt. On top of that, once I Refused the outrageous service cost, I had to tow my vehicle back home. After I was charged for the new oil filter they installed, labor, and shop supplies. All this, after I had been driving the vehicle regularly without even a single oil leak. I will NEVER use this dealership again. You have been warned!!!"

"Zero stars needs to be an option when it comes to this place. The utmost worst consumer service imaginable. Made an appointment for service, showed up, and had no appointment. Then I am told it is my fault because I must have contacted after hours. Nope.....Friday 10am. Nothing from these people. Then I called to speak to a manager and am told he is unavailable because 4:30 pm is apparently too close to 6 pm for him to take a phone call. People here are absolutely clueless as to what is going on right in front of them. UPDATE: I went back in and spoke with Logan on 9/7, Logan was the first person to actually assist me properly. Told me what could be going on with my vehicle. I was not too pleased when he told me they would need my vehicle for multiple days. I ended up talking with Claude (service manager) and explained to him what had happened so far. He was understanding to my frustrations. He is now getting my vehicle diagnosed, so I know what is actually going on. Thank you to Logan and Claude for your service that was provided."