Audi Arrowhead Service Center 16900 North 88th Drive, Peoria, AZ 85382

"Never had such an amazing service experience. Brandon helped me during my visit and he was very prepared and friendly during our whole interaction. He was able to ensure all my questions were answered and my service was finished well before the estimated time provided. Amazing job!"

"This time was not the service I was expecting. The phone system was not working, no staff in the greeting area, texting was only way of communicating. The few staff that was there, were attentive to my service and Joseph and Jesse delivered on the service. They were understanding and stayed late to get the job done. I commend them for their care and service!! The unexperienced staff did contribute to the delays. I hope the service gets better as we have 4 Audis in the family and I do all my service here before returning to North Dakota. Thank you to Joseph and Jesse!"

"The good: Brandon, my service rep was absolutely terrific. The bad: The appointment I booked at Audi was to repair a nail hole in my tire. When I arrived for my appointment (25 miles from home), I was informed that the service department does not repair flats! Why did they accept my appointment? The ugly: Audi quoted a price of "about" $500 to replace the damaged tire. When I shopped the cost of an installed OEM replacement tire online, I found a service facility within 3 miles of home with an installed price of $375. Audi said they would price match but I'm insulted that their first quote was almost 30% higher than open market."

"I totally disagree with the $200.00 diagnostic fee that customers are hit with when I know what repair is need. This fee is merely up front profit and is no different than over selling additional service when paying. I have had recommendations for thousands of dollars, rejected them only to be informed on my next visit that all was fine. When I purchased the car I checked the air and cabin filters to be completely clogged causing serious restrictions for proper air to the engine and interior cabin."

"Had appointment, still waited over 3 hours. Paid over 1500.00 for service warranty and was assured would more than pay for itself. Went in for brakes and told still has 1 yr left on warranty and to wait. Six months later told warranty was out of time. Was denied other services during warranty period. All said and done was not able to use a single service from this 1500.00 contract that I was told would more than pay for itself. I was lied to and feel very taken advantage of. Will NEVER buy another car from them including when I buy a new car next year. I went from feeling like I had the best car buying experience, to having the worst."