Ferragamo,

7014 Camelback Road, Scottsdale, AZ 85251

"high class designer store. dales peoole are very helpful and courteous"

"Stopped in to explore the brand and potentially pick up a few items as a lot of my coworkers wear Ferragamo. Was rather underwhelmed upon walking in and my experience in the store ultimately made me just walk out.. Upon entering I was greeted by the gentleman at the door with only a head nod and, when I paused to get my bearings, no help was offered. Found that slightly odd. Either way, I ventured in on my own made it to the back of the store while looking over what they had selection-wise, stood there waiting for someone to approach me for a few minutes and decided to start walking out as it seemed that I didn’t really exist to the people working there. Only when I started moving towards the exit did the gentleman who nodded to me at the front ask if I needed help. After thanking him for asking I stated that I was curious about the brand as almost all my coworkers wear the products and I asked him to tell me a little of what sets Ferragamo apart from other brands. His only comment was that ‘it’s well made’. I waited for more explanation.. when it didn’t come I asked a few more probing questions and he kept rephrasing that statement without other helpful information. Was slightly put off so I thanked him for his time and left. From how my coworkers raved about how well made the brand is I expected a little more from an expert working there.. I mean.. for heavens sake sell me on something.. slightly disappointed as my coworkers told me more about the brand than the gentleman working there.."

"I have never written a review of any kind, but this store is absolutely atrocious. I called before going to the actual store inquiring about getting my wallet repaired. They said come in and we will take care of you! It has been less than 6 months and the wallet cost over 500 dollars. The sales manager James looked at my wallet handed it back and said, “leather scuffs sorry dude”. I’m not oblivious I knew there was a chance they couldn’t help me, but to be completely disregarded in two seconds just doesn’t sit well with me. This manager, James, gives a bad look to the store considering he has absolutely zero personal skills, and has no interest in customer service. Not to mention I had to approach him to get help lol. All in all terrible experience and I hope you all shop at a third party for your future Ferragamo needs."

"Purchased $800 sneakers and was told I could bring them back if I wore them only indoors. Took them home and wore them for about 30 minutes. Decided they were not comfortable enough and brought them back to the store. They denied the refund because they had dirt on the soles. Not sure how to wear shoes with white soles without getting them dirty even if on a clean floor. Was a big fan of Ferragamo shoes. No more."

"Our service here was beyond excellent today! There were many people in the store and the sales person (sorry, I forget her/your name) was helping all of us with great, personalized service. We walked out without buying anything as the shoes were either too narrow or too wide. We're going back next week to see if another shoe will work. Again, Fantastic Service!"