REI 12634 North Paradise Village Parkway West, Phoenix, AZ 85032

"I just became a REI co-op member to purchase supplies for an upcoming backpacking trip. I bought a backpack and sleeping bag in-store and after further research found a better backpack and used a 20% off coupon to purchase the same sleeping bag online. I went to return my unused items and Daniel at the counter gave me grief the whole time about how “thats’s not in the spirit of the co-op” and I shouldn’t use the coupon on something I essentially already bought. Understood. Sorry. He then questioned me through each step in the return and overall made me feel very bad about the whole ordeal saying “we really want to stay in business…we’ve posted 3 straight years of losses”. Once the return was completed I asked if he could bring my online pickup order and he did not seem interested in helping me at all and told me to check-in on the email which brought me back to my car for curbside pickup. I really love REI and it was not my intention to undermine the co-op, but this experience really soured me toward the whole thing, especially after having spent $500+ since joining 2 weeks ago. At the end of the day I was using my membership benefits to return unused items and was made to feel like I’m the problem. I drive a good distance to get to get to this REI and I’ve had positive experiences prior to this one."

"Wow! Joined this weekend and used a 20 percent off coupon to buy a Yakima Skybox. So impressed with the employees. They are upbeat, helpful and knowledgeable. The lady who registered us was great as well. Craig in the bike shop is helping us with a situation and he is on it. Impressed!"

"Great selection for outdoor enthusiasts and adventurers. The staff were amiable and accommodating. The only thing was REI is expensive. And I feel that can get a way better price if I shop online. Overall it's a good place to stop by before you head out to your outdoor adventure."

"I bought my first pair of dedicated running shoes at REI today. I was thoroughly impressed with customer service at this location. The lady working in the athletic shoe department was knowledgeable on the difference between the brands and styles and gave me good information I'd never even thought about before to consider before deciding. I just took them for a 9 mile run and I can confidently say I'm happy with my purchase. I needed a shoe with good cushion on the soles because my knees have been getting sore while running recently and the difference was night and day. I intend to go back to this location next time I need a new type of athletic gear I'm not familiar with."

"It’s been a while since I’ve been to this store but it’s exactly as I remember it. The selection is extraordinary and the service is equally impressive. I can be in the store for hours but unfortunately I was in a bit of a hurry. I was able to score a great deal on some hiking boots and wool socks. D’Andre in the shoe department went above and beyond to make sure we walked out with a smile, and we did. Thanks for the great service and taking the time to explain in detail all of our options. Even gave us a little lesson on how to tie a runners knot! Will definitely be back again."