Ace Hardware,

5555 North 7th Street, Phoenix, AZ 85014

"The managers and employees at this Ace are clearly unhappy and it shows within the store. They don't really want to help the customer or even pretend like they want to help. At the end of my encounter with the manager, I decided not to purchase the few items I had and drove to another Ace down the street (Walts) - holy heck, night and day experience! If you are in need of an Ace- skip this location as they are independently owned. Walts had better pricing, WAY more selection, and the staff was happy and super lovely and helpful! Thank you for this awful experience so I could discover Walts."

"It was fine. People there were very helpful helped my find what I needed. I am always amazed that there are so many products there. Household Things you use every day"

"My wife came to this store looking for a single broom to purchase and take home. My wife is very pregnant at the time of this incident (almost 8 months) and is holding my 1 year old daughter, and holding the hand of my 3 year old daughter. I work hard to make sure my family has nice clothes and is well put together. My wife was walking towards the broom she wanted (she could see it,) when a female associate stopped her and curtly told her they had a no bags policy posted outside the front door. Anyone who has young children knows that any outing is accompanied by a diaper bag for snacks, water, and other obvious things children need. My wife told her that she was sorry and just needed to get a broom and pointed at it down the aisle. The woman told her she would have to drop the bag off at the front. My wife then offered to have her accompany her to the broom to assure that no shenanigans transpired. She said "no" and directed her to the front of the store again. My wife has an ounce of self respect and told her we would not be shopping here again and left. I called up he store manager, who was courteous and professional and aware of what had happened. I told him I would be posting this, as well as warning every soul I meet to avoid this store. He was aware of the employee and indicated that she had a pattern of disrespect towards customers, so hopefully no one else wil be dealing with her. But I told him I would do this, and I am a man of my word. If you see a pregnant woman with her hands full, don't make her life harder, help her like your aren't a petty tyrant looking to abusee what little power you have been given."

"This is a great Ace hardware location. The building is relatively new, it's well-lit and the isles are wide. It's kept super clean and interestingly, the staff seems young but very confidence and helpful with advice or directions. They have a full paint department and can mix up any color you want, and have a full selection of samples if you need to take them home first. This specific store has an exceptionally large collection of air filter sizes, more than most of the other stores in the area. It's in a corner strip mall anchored by a Bashas grocery store. You can't miss this place and there's tons of free parking!"

"I’ve always found the people here to be very helpful and very knowledgeable. Not everyone is very knowledgeable about everything in the store but they’re not afraid to ask associates and get the right answer for you. Yes, it’s a little more expensive than going to a Home Depot or Lowe’s but it’s local, fast, convenient, and it gets the job done for me. Bonus: there’s a giant checker set in the middle of the store. It’s very easy to bring the kids and let them play checkers while I bebop through the isles and pick up what I need"