AutoZone Auto Parts

"I recently had a frustrating experience at my neighborhood AutoZone, and I feel compelled to share my disappointment. While I appreciate the convenience of having a store nearby, the lack of respectful service I received from Monica, the manager, was unacceptable. When I approached Monica with an issue regarding my order, she not only failed to provide a solution but also spoke to me in an unprofessional and condescending manner. Instead of addressing my concerns and exploring alternatives, she brushed me off with a vague statement about the possibility of a refund to my credit card. As a loyal customer, I believe that respectful and attentive customer service should be a priority, regardless of the proximity of the store. It is disheartening to encounter such behavior from a manager, who should set an example for the rest of the staff. I hope that AutoZone takes this feedback seriously and addresses the need for better customer service training, particularly in terms of professionalism and communication. As someone who values local businesses, I sincerely hope that future customers will have a more positive experience than I did."

"Autozone lately has been horrible at following through with orders. I tried a different location due to issue I had at one near McClintock and ray. Supposedly my order was available for pick up when I got to the store Monica unfortunately was unable to find it. All that was offered was a refund not sure how that fixes the item I needed. Now I can see why so many are starting to boycott autozone."

"Had multiple bad experiences at this location. Went in to buy a replacement battery for my truck. The clerk kept asking me what I was planning on using the car battery. I explained that I need a replacement for my truck. The same clerk then told me that they do not do warranties on used batteries as I am standing there holding the brand new battery I have yet to pay for. Note that I did not have my old battery on me. After 20 minutes of this back and forth, we went to a different location. I was in and out in less than 10 minutes. If you value your time, consider going anywhere else."

"I had a wonderful experience at this Auto Zone. One of the employees went the extra mile to assist me and he was still very new in his job. He helped me secure bungee ropes to tie down my trunk because of lawn furniture I purchased at Kohls. I don't his name but he was cashier #44 from my receipt."

"Kyle, the manager, helped me out and eased my concern by running a diagnostic on my engine when the service light came on late on a Saturday evening. The results were a bit confusing. So he didn’t stop there, he checked the connections under my hood and was able to adjust something small that seemed to be causing the issues. He was kind, patient, and communicative. I was so pleasantly surprised by my experience! Thank you, Kyle!"