Lacoste

"Stephanie at the Lacoste in scottsdale went above and beyond to get my bf his shoe size exchange. i appreciate her for going the extra mile for this!!"

"Horrible experience at an outdated retailer. We went to do a exchange of a simple cotton polo that somehow they figure is worth $98 for something in my size. It was unopened and had a gift receipt, so I figured it would be quick and I could see what they had (I didn't realize they were still around, I thought they went out of business the '80s). First, the store was pretentiously roped off, like the high end stores around that part of the mall, Versace, Gucci, but with more of a selection that a Radio Shack employee would wear. When we got in, we were welcomed, then ignored when the employee's friends stopped by the front of the store. After chatting with them for a while, he went to the computer and told me the gift that was bought in November for me for Christmas, was not eligible for return in January. I guess that is how struggling retailers try to preserve cash. I will be avoiding this place and let everyone know not to buy me anything from Lacoste."

"If I could leave zero stars I would. This place was roped off as if they were reserving it for royalty. My husband needed to exchange a shirt he’d received as a gift. We had the gift receipt and there shouldn’t have been an issue. The salesperson claimed the shirt was purchased too long ago - that he “couldn’t find the transaction in the system” and that he “wished there was more he could do” Staff was completely unengaged and rude. Won’t be back."

"Don't let Danny the salesperson help you. He is a young guy, in his twenties dark curly hair with glasses. I own quite a few Lacoste polos and have bought some directly from the store. Last time I went in there on November 6th 2021, I was accused by Danny of wearing the polo I was trying to exchange. He said he saw me wearing the polo in the store two weeks prior and could not return or exchange the polo. His evidence was that he remembered seeing me in that exact shirt. Ultimately the manager ended up exchanging the polo for me because I had the original receipt and tags attached. No customer should ever be accused of doing anything underhanded especially when there is zero evidence to support the accusation. Horrible customer service by Danny I hope something is done to correct his quality of customer service"