Verizon 2200 El Mercado Loop, Sierra Vista, AZ 85635

"I called the store beforehand and I was greeted professionally and taken care of by the service representative at the desk at 0721 16Mar2024. I was astonished when I arrived at the store and she had my product ready for me and checked out in 10mins."

"I recently had a crazy amount of issues with TMobile. I spent 12.5 years with them and due to so many issues including an employee stealing from me, my went to Verizon at the Sierra Vista Mall. I first met Celestyna. She was absolutely amazing. She told me everything upfront and didn’t sneak things in my package. Soon came Karla, another amazing employee. They were absolutely wonderful. My experience getting a new phone was friendly and comforting. They went down to the simplest detail to make sure I was happy. I said my favorite color as a male was pink and they made it their mission to go through all their phone cases to find the one pink phone case that fits my phone. Customer service lacks in many places like the TMobile by target, but this simple mall location has amazing women that work there that definitely made this gay boys day!"

"Fantastic Verizon Branch. Awesome and friendly staff! They turned me from Google Fi to Verizon in all of 5 minutes! AT&T lost a customer because they didn't have stock of the Pixel Fold (nor a display unit to demonstrate with either)!"

"TERRIBLE service. I went here to pick up an online order and the lady at the counter DID NOT know how to do his job correctly or the store system. I waited over an hour for an Express Pickup and she is still confused on what she should be doing. She is inventorying all the stores products and SIM cards first as well. Like what does that have to do with my online order. TERRIBLE location Had to cancel my order because she took too long. This is my time with my kids she wasted. Fire her"

"I was sold something that didn't work right, went to return it and I was told that there is a restocking fee of $26.00, plus you can only return things on a Monday yup you read it right only Mondays, wow what a place. So between restocking fee and returns only on Monday you get one star only and I don't feel you really deserve that. I'll go back too shopping on line at Amazon there I can get my money back and I can return it any day of the week."