Airpark Dodge Chrysler Jeep Ram Service 7801 East Frank Lloyd Wright Boulevard, Scottsdale, AZ 85260

"Richard Small truly stands out as a remarkable service manager, and my recent experience with him at the Jeep service center at Airpark Jeep in Scottsdale, AZ has been nothing short of exceptional. From the moment I entrusted my vehicle to him, Richard demonstrated an unparalleled level of professionalism and dedication. His communication skills were outstanding, ensuring that I was fully informed and comfortable with the service process every step of the way. He made it a point to explain the necessary repairs and maintenance in a clear and concise manner, which greatly helped in understanding the work being done on my Jeep. Despite my initial reluctance about the extent of repairs required for my Jeep and the associated costs, this level of transparency is rare in the industry and greatly appreciated. Moreover, Richard’s attention to detail and commitment to customer satisfaction were evident throughout my interaction with him. He went above and beyond to ensure that my vehicle was serviced to the highest standard, addressing all my concerns and answering any questions I had with patience and expertise. The trust I have developed in Richard is a testament to his exceptional service and the care he takes with the vehicles he services. His ability to make customers feel valued and reassured is truly commendable. Without a doubt, I would trust my Jeep with him again in the future, confident in the knowledge that it is in the best possible hands. In an industry where customer service can make or break an experience, Richard Small shines as a beacon of excellence. His dedication, expertise, and outstanding communication skills set him apart as a top-tier service manager. I wholeheartedly recommend Richard to any Jeep owner looking for reliable, high-quality service for their vehicle.Thanks so much for your outstanding professionalism during a very stressful time for me."

"I’ve had great service experiences at Airpark Jeep. Kyle specifically has been extremely helpful, communicative, and consultative on my services. I was especially appreciative of him communicating with me as I was really tied up this past week out of town and made it easy to keep in touch via text, email, voicemail to make sure that progress was made on my vehicle even when I couldn’t chat live time via phone so I could pick it up right upon my return back home. He was very helpful in making sure I got the most out of my extended warranty too and was honest in his advice on weighing the recommended fixes. He didn’t put pressure on me in any way yet I still did all the recommended services he suggested as he helped me make sense of them all. Id trust Airpark Jeep and Kyle with my car any day! Thank you!"

"Great job John Otero, service representative. I Brought vehicle to Airpark Jeep after bad experience with Autonation Jeep Phoenix. Very pleased with Airpark performance and they are now my preferred Jeep Dealer."

"I've had a terrible,unrespectful experience with service department recently. If I could give minus,I gave, even I had free time to complain, I'd! I have been loyal to Jeep and service section and I always took my car for service and I received the best service when Jacob was there. Recently I took my car for fixing the tires, at the beginning Todd the service manger told that the tire didn't need to be replaced with new one, although the service advisor "Kyle" said OPPOSITE! The day of service they held my car from early morning till 3 pm with no updating, and when I called them asking when my car would be ready, no body answered and they declined my call!!!! Kyle was not responsive and he told, he was busy and couldn't do anything and the tire would be replaced but they didn't do anything and wasted my time. Around 3:30 pm with no service, Todd service manager forced me to out of there!!!!!Although I bought my car from there in 2018, and since 2018 I had had great service , before Jacob left. The service section got worse and worse. I never ever recommend this location for service to anybody and I never go back there for getting services !!!!!"

"Kyle Heckathorn in service was great to work with professional and personable. He understood the issues at hand and made my service experience great! He went above and beyond my expectations and got me back on the road sooner than I expected greatly appreciate it! Looking forward to exceptional service in the future! Thank you!"