Fry's Marketplace

"I come to this fry’s quite often to shop and I’m appalled by the service I’m just the DELI. Waited in deli to get meat sliced and I had three workers who completely ignored me. A native girl, a guy named Braden and another Caucasian ginger. Not one approached or told me they would be right with me they continued to talk and laugh. Worst customer service I’ve ever experienced at a fry’s . I had to have a manager come up to help me with literally 2 small Items that took 2 seconds. Braden had the worst attitude I’ve ever seen very arrogant and privileged. You can tell he’s young and will get his wake up call one day. I will be contacting corporate about my experience. The least they could have done was greeted me and told me that they would be with me, I was completely ignored and it takes 3 people to continue orders and not approach the counter? That’s insane. If they weren’t so busy talking amongst themselves, which they’re not being paid to do, and help the customers maybe they wouldn’t be so slow and behind on orders. I’ve seen 1 person work a deli in fry’s faster and more efficient. Absolutely unbelievable."

"Had to return to this location because I stopped by last evening to do a return and was told by Mathew there was nobody in the store who could do a return for me. That I needed to come back today after 8am. When I come back to complete my return I find Mathew running the customer service center. Once it was my turn in line he had zero issues processing my return. This is possibly the worst customer service I have ever received from Frys. There was zero reason to lie to me last night. EXTREMELY DISAPPOINTED WITH MATTHEW'S CUSTOMER SERVICE. You can do better Frys."

"Horrible team. I had to wait for 30 minutes for dry icy. Somebody in that store took the key and went outside and surprisingly nobody else hit the freezer key. How can you be so irresponsible, managing such a big store and your don’t have simply common sense to handle the store properly. I need badly dry ice and the store has it but it took 30mins because somebody took the key and went somewhere else."

"I was in the on 12/13/2023. Got some cereal and one of the coupons did not work. I told the person that mans the self-check and she said I don't know anything. She call the the Manager. They transferred my order to another register and all of a sudden the stuff was $5 dollars more. I said do I need to put in Shopper card number to get the coupon to work? She said no. I told her it was cheaper at the other register. She said that is impossible. Then said "I can buy if for this price or leave." . The manager tells me this in front of other customers. Like I am lying. I left and went to the Fry's on Higley Rd and Chandler Heights where the price was correct. I have picture of the computer screen to prove it. This is not the first time. I returned a product incorrectly bought and was given less money back. The return was on the same day to the price could not have changed within 30minutes. The manager at the desk told me its the computer and she can't do anything about it. I should get back what I paid not less if I return a product unused and not open. What the heck man. Never going to this Fry's again I am done."

"I like this shopping center several food choices, t-mobile store, and a 24 hour dry cleaners. Now That's Convenient!!!"