Fry's Marketplace 3949 East Chandler Boulevard, Phoenix, AZ 85048

"The most horrible experience I have ever experienced in a grocery store EVER. Their employees are in desperate need of a mental health check. I was yelled at, falsely accused and then told we will check the video. No help , assistance, or apology. They don’t care if you are humiliated, or frustrated or given absolutely horrible customer service. That’s just the way it is at Fry’s on Ray Rd, Ahwatukee. Avoid this store at all costs. They can talk to my attorney."

"Absolutely the worst managed Fry's grocery store in Arizona. I like shopping at Fry's but this store in particular is run very poorly. I have had multiple incidents at this location and management has done nothing to fix the issues."

"This store has so much potential. Recent improvements include the cheese station by the meat counter. Unfortunately, it is not adequately staffed much of the time. There have been many times I’ve wanted to purchase some cheese, but there is no one there to cut some for me or they are out of inventory. A few weeks back, the entire meat counter was closing down just before 4:00 PM. People just getting off work that wanted to buy protein were simply out of luck. When I told the store manager on duty, they simply shrugged their shoulders and gave me a blank stare, as though they did not know how they could have addressed the issue. This happens when unions run the show and there’s no recourse for management to correct issues with labor. On a recent occasion, when checking out, the cashier, who was also a manager, was chewing gum. This is a county health code violation as he handles ready-to-eat food. When I mentioned this to him, his response was, “So report me.” He was rude and unprofessional, for being a so-called “leader” and manager. Most of the time, the cashiers are kind, friendly and professional. The produce area needs more attention. This store should benchmark itself against the store at Tatum and Shea, or the store in Anthem. Those stores have much better management of the produce areas. Kroger is gouging its customer on its generic products. For example, the Rice Bits, which are the generic brand for Rice Chex, have risen from $1.69 to $2.99 in the last two years. There is no way in hell there has been a 77% increase in the price of rice. The bakery used to sell apple fritters for $0.49 each last year. They now sell for $0.99. That is a 200% INCREASE, which explains why they DO NOT sell me ANY now. The price of wheat and flour has NOT increased by 200%, only your greed has. I get it. Prices have increased, thanks to Biden’s inflation. But let’s get real. Fry’s/Kroger is driving business across the street to Safeway. At least the customer service at Safeway focuses on the customers. They greet the customer, and when a customer asks for help or the location of a product, they walk the customer to the product to make sure they find it. We spend too much money at this store for you not to care more."

"They have amazing deals on vegetables, fruit, and pretty much everything. I like the fuel point rewards. If you use the app and take the time to look at what’s on sale, you can save money at the store. If you use the app and take the time to look at what’s on sale, you can save money at the store."

"The store itself is about like any other chain grocery store. It's usually clean, and sometimes you can find good deals. Cashiers are mostly good folks. But selling a 16 ounce box of spaghetti that actually has 15.5 ounces of product? Not cool."