Goodwill Retail Store and Donation Center 15633 South 32nd Street, Phoenix, AZ 85048

"Eli is the manager at this location not very good to work with as a customer. short with explanation and rude. Talked about overhead, and walked away. We ended up not purchasing anything and putting everything back!!"

"This is the closest Goodwill to where I live, and has always been a dissappointment to me. Finally, a breath of fresh air…! The store has a new Manager, male with dark hair and beard (should have gotten his name). I had a return, and he was very pleasant and cheerful! (Unlike most employees there). Then, I returned a few days later, and was astounded by the organization and yes, cleanliness of the store! I also noticed a person who may have been unhirable elsewhere, sweeping the floor, and retrieving carts. Great job! So, I do have a few suggestions. The outside of the store has always been strewn with trash, tags and especially cigarette butts. A daily 5 minute cleanup of this area would do well to improve the image. Items being on the floor below the racks have always been a problem, so, an hourly run through would be helpful. Additionally using a method from other stores, in which rubber bands secure linens, etc. on the culprit hangers (slide on/off) would certainly help. Also, a marking on the tag of bed sheets and comforters and dust ruffles indicating the mattress size would be extremely helpful and increase sales of those items (done at other locations). Last, an idea I have had for sometime: so very often, people pick up an item, then later decide against it… thus they “plunk” it! My suggestion is to have several “plunk places” which would be half-moon (or arced) tables at the ends of a few aisles. On the employee run- thru for items on floor, they can retrieve these items and return them to their rightful spot. I even saw a table near the ramp in the furniture section that could be perfect to give it a try. Additionally, this would fail miserably if patrons were unaware. So, several large signs advertising this new plan would be essential to its success. Additionally, communication with entering and leaving patrons could help to make people aware, and feel connected! Perhaps a note given out at the register (stapled to rect, so doesn’t end up in parking lot) would encourage participation. Sorry for the very long “review” but I see a new hope for this store with this new manager!"

"Staff lacks basic communication skills, professionalism and sense of urgency. Can’t even pick up the phone and get a decent “hello.” Advice to management: employ workers who care, or take the time to train your workers to learn BASIC etiquette. Impression: …y’all really be hiring anyone off the streets!"

"They always have super awesome China and different odds and ends and all types of fun things I really love this Goodwill it's one of my top 10 favorites."

"It's a little bit smaller than some of the other Goodwill's but I've always found a better selection of HomeGoods here for some reason. The staff were very helpful even on the sale day when it was busy. I didn't even have to wait in line they had enough checkout clerks to accommodate all of us that's why it's a five-star for me"