Best Buy 5051 East Ray Road, Phoenix, AZ 85044

"If there's such thing as a "neighborhood" Best Buy (highway exit/convenient/in&out) this is one. Order ahead and pickup quick on way home from work. Allow a couple extra days if transferring an Outlet item from another region's store."

"scheduled an appointment for my Apple Watch because I have insurance. Apple sent me to this location and when I get there the guys looking at it for about five minutes and then tells me he really doesn’t know anything about Apple watches that I need to wait for someone else. The other person comes over tells me that the reason it’s messing up is because it’s the wrong model. There was a case on it that made it look like a different model, but it was definitely the right one. Nonetheless, neither of them knew anything about Apple products or how to fix my watch, so I had to leave there and actually go to Apple. I don’t know why they scheduled appointments for Apple products specifically through Apple when they don’t have employees trained on these products."

"Black Friday Deals are often not deals....let me explain.... We have probably shopped for the last time on Black Friday with Best Buy. The TV we bought was faulty. Went to customer service and showed them what the TV was doing, and the customer service person quickly said he knew what they was. He said to bring the TV we had just installed, but purchased on Black Friday, back along with of course legs remote etc. He said he would hold the TV we would exchange for. We disassembled and brought TV back and a different customer service rep tried to charge us like $300 difference. We finally asked to speak to manager, who agreed to do an exchange for a downgraded TV. The manager said they usually don't sell the model we had bought. Good to know, this place is like Fry's Electronics, which sold what seemed to be faulty or one offs or discontinued troubled models and then it was a run around to exchange as they didn't have the "special" anymore. We were offered a refund, which of course would not have accomplished what we did and waited for during Black Friday mad rush. Certainly recommend avoiding Black Friday specials at Best Buy as I believe the main attractions are old models, close outs, or ones offs. Not what one would expect. We hope we have a working TV, but it wasn't the one we wasted our time on for Black Friday mad house. The"

"The store is well laid-out. There are lots of options for all types of electronics and adjacent items. Prices are fine. We got a nice deal on an entertainment center (furniture)."

"I have been at this location plenty of times before. Actually since my Note 7 replacement program and even when the system was down, they handled everything very professionally. This location is filled with options to select from. Everything from appliances to laptops to electric bikes. A ton of parking. Staff in the cpu section are very polite, professional, and willing to help."