Walts TV & Appliance 1746 West Ruby Drive, Tempe, AZ 85284

"Bad faith company and poor customer service. Purchased a TV through Amazon. The delivered the TV was left on the porch. No signature or anyone present was needed to take delivery. They agree to a return since it was damaged, and it was left on my front porch for FedEx to pick up. It was stolen and the company changed their tune and then claimed that someone should have been there to give the return package to FedEx between 9-11 on a workday. Talk about bad faith. Needless to say, they are letting me take a $900 loss. Make sure if you are ordering from Amazon, that this company is not the seller."

"If you need anything in the entertainment area, head to Walts TV & Appliance. RUN, don't walk, don't look elsewhere! They are simply the best! This is my second purchase with Walts, and all done through comfort of my home. This time I purchased a sound system. Matt was terrific, he walked me through options, based on my needs, and made recommendations. The customer service offered by Joe was amazing! He is personable, friendly, and super knowledgeable. The installation team, Seth and Xavier, were on time, professional, and not only installed the system; they took time to show me the ins and outs (they were super patient with me!). I couldn't be any happier. And to top it off, they are locally owned. I initially reached out 3 years ago when trying to purchase a high end TV through a big box store. I was on hold for over 30 minutes. Enough was enough, I searched online and found Walts. That was a good day! :)"

"I always look to support local businesses, and I always enjoy the more personal touch they offer! Being able to offer competitive deals to the bigger establishments is even better! They even made sure to inspect the tv and test it before I drove way."

"Mitch over at Walts TV is top notch. I came in a while back and didn’t write a review at that time but Mitch recently reached out to me to check in. I have to say that it is some of the best customer service I have experienced. It has been over a year since I purchased and to know he still cares about his customers is great to me. I bought a killer soundbar and TV set up from him and has worked perfectly. Definitely exceeded my expectations. He knew exactly what to get me and I have to say he was right on all accounts. I will definitely be going back to him for any future purchases. Going to need some appliances soon!"

"Had a number of direct dealings with Walt's TV / Matt Lowe in particular and want to report that I received excellent service for a Smart Home system. Matt went the extra mile and ensured that his changes worked and worked well. He would check with me to ensure that I saw the same results as he saw. My Smart Home as a result is up and running due to his dedication to detail, his thorough understanding of the product and his flawless execution of what needed to be done. In the mean he demonstrated excellent communication skills and was 100% plus customer-centric at all times. He is handles all the aspects of a high tech solution and is able to make it happen. He has my full confidence and I appreciate being one of his many customers. I wish Matt and his Team continued success. Well done."