Tillys 3885 South Gilbert Road, Gilbert, AZ 85297

"Clean and large location with lots of inventory. Employees are attentive."

"No help when on the floor. When went to check out was told that certain items in their sale/ 2 for $30 deal are not part of said deal. I asked someone on the floor after checking out and the then explained that the deal only applies to shirts already discounted to $17.99. While I was leaving I then heard someone else working there misinform another customer that all of the shirts in the areas where the 2 for $30 shirt signs are, that they all are part of the deal. Their deal signs don’t have the proper information on them, and they mix in more expensive shirts with the shirts that are on sale."

"I stood in the shoe section trying to look like I needed help. After a while I wandered around and found one of several associates not helping customers. She found me some shoes to try on and went back to whatever she was doing before. I got the shoes and waited in line behind a person taking a long time at checkout. Several other associates around including a manager looking busy and ignoring me. When I get to the checkout the clerk still doesn't acknowledge me and starts wiping down the counter, asks me to pick up the shoes I set down and tells me she's off the clock. I'm told to go to the next person over who also is wiping down every nook and cranny and I'm told to wait. After all this I decide to leave my purchase and walk out. As a retail manager I'm insulted. I work with much less payroll but put customers above everything else. I will purchase my shoes online."

"I ordered several items online. I had to call and get some info on sizing. They answered the call on the first ring and were very helpful. When I stopped by to pick up the items, they were ready to go and correct. It was easy. I did see some great deals and ended up doing some additional Christmas shopping. The staff was great. One kid was about the size of my son, and was able to give me good advice on sizing for certain items. They worked out great. The lines were quick, even though they were crowded. I will definitely shop there again. Great job."

"The manager of this store should be fired. I went into this location with my wife, 2 year old and 16 year old. After picking up $300 in jeans and t-shirts my 2 year old needed to use the bathroom. The store manager refused to let us use the restroom and told use we could go next door to Target. Why would Tilly's hire such a piece of trash? Its bad enough I have to pay $39 for a t-shirt my kid wants but to have someone treat us like this is hard to take. I will never enter this store again."