Soma

"When I first entered this store, I didn’t receive any help which is all good because I knew my size and what I needed. However, the store salesperson (an older woman) was extremely annoyed that I’d come in and interrupted her conversation with presumedly her coworker (definitely not a customer). After a few minutes of browsing, she came up to me, acted as though I was a bother, sighed asking “so what is it that you want”. If she doesn’t want to help me that’s fine, I never asked or intruded her for it, so why approach me just to be so rude? It’s like she was shooing me out so she could continue the conversation I interrupted just by walking into the store. In the end, she didn’t even suggest anything to me, she just took my items to the purchase counter. There’s other stores in the area where you can buy products providing the same thing, with actual helpful, at the very least not rude, people. I can’t imagine how she acts with someone who needs help with sizing or product choice."

"My new favorite place to shop for bras. Sorry VS, but they don't make em like they used to. While I like the company itself, at this particular store the older women working here sometimes seem bothered when someone comes in. I find it easier to shop online, try and then return if needed. Happy with the brand!"

"I went to return some bras I had bought online to the Biltmore Fashion Park store and had no desire to do an exchange. In fact, I even whined about it a little to the saleswomen but Heather, the Manager, asked me if I'd just like to try something on so I did. She was AMAZING!! She brought me at least 10 different bras, explaining the fit of each one, even going upstairs a couple of times to find just the right size for me. I walked out of that store with four bras just under $200 that looked and felt great on me. I usually buy my bras at Target and try them on when I get home. Heather created a lifelong customer by making me feel comfortable and catered to. I truly stepped out of my comfort zone (standing there topless which I have NEVER done!) and she treated me with dignity and care. Something I honestly didn't think I would feel in my current skin. Thank you Heather and thank you SOMA, I will definitely be back!!"

"Today was my first time in Soma, and I had a great experience. Claudia helped me throughout the whole process. She was very kind and patient with me. I appreciated her input and help with getting the right fit and bras. She deserves a raise! Thank you Claudia and Soma for a great experience!"

"I was just in the store and I am sorry to say I have have never been treated so rudely! I wasn’t even acknowledged or told I/We will be with you in a moment! The two ladies were to busy chatting it up with a mom and her two grown daughters. I have scoliosis for me to go and shop is painful and I don’t get to go shopping very often because standing 20 minutes or more is difficult. I have always come to this store because the staff is always been sweet and kind even when they are with customers letting me know they see me but need to take care of the individual they are with. Granted I wasn’t getting much but some pants and a bra both on sale so I guess they didn’t see me as worth their time because I didn’t look like I had money. Well I buy all the time online mostly because of my pain. I just wanted to get some comfy pants and bra because I am going to an MRI for my spin and needed something easy to get in and out of. Not sure if I will come back to this store again because of this. You can do better SOMA"