H&M 7700 West Arrowhead Towne Center, Glendale, AZ 85308

"Very bad customer service, I found a credit card on floor, next to register and I was trying to gave it to the associate working behind the counter, he started having attitude and yelling so I dropped the card on the counter and went to a different register. And checked out. I notified the manger. But she really didn't care. If people don't want to work . Just fire them . Horrible experience."

"To the management team: I was honestly going to leave a bad review due to my negative experience at the dressing room. It’s Black Friday and of course it’s going to be busy and everyone is exhausted but being in the retail industry myself as a manager I coach my team to always go above and beyond as I always set the example. This group of 4 associates (3 girls 1 guy) in the fitting room disappointed me. I walked in and they were all talking amongst themselves looking bored and as I walked in, I was not greeted once or given directions on what to do, they didn’t even acknowledge me until I said something because they had me standing there looking stupid with the clothes in my hand. I asked them if they need to count it before I go in a room and one roller her eyes and nodded her head… then finally told me to just take my clothes and pick a room. As I walked away, I heard another associate mocked me because they thought me asking “do you guys need my clothes to count it” was funny to them and the one girl who gave me attitude about it thought it was funny to them. The situation was extremely upsetting. As I wanted to hurry up and check out so I can leave that store I decided to tell my experience to a cashier. My cashier Jesse is the one that rang up my items, he was so welcoming and nice. I told him my experience and he was so apologetic and caring. I appreciated him listening to me and understanding where I was coming from. I’m actually glad he became my cashier. Jesse thank you for your amazing customer service. The 5 star rating is not for the store! it’s for Jesse ⭐️⭐️⭐️⭐️⭐️!!"

"Great deals and friendly staff"