El Pollo Loco 15540 Hayden Road, Scottsdale, AZ 85260

"I thought it was good just not amazing. I discussed it with my wife to get her opinion and she totally agreed. I’d go back but wouldn’t go out of my way. I had the chicken and avocado burrito and she had chicken tacos. Everything was fresh it just didn’t have lots of flavor."

"This is a GREAT El Pollo Loco. Food is consistently great and the one time I had a small issue with my take out order the manager, Rigo, made it right and was great to deal with. 5 Stars for sure."

"I still enjoy the Pollo Loco combo dishes even with their higher prices. I do notice their quantity or portions seem smaller as well as their chicken pieces. I try to make use of all coupons for their restaurants. Their salsas are consistently delicious as well as their four tortillas!"

"I ordered a chicken avocado burrito. it’s delicious! I enjoy the creamy avocado flavor. Burrito carries some weight. It is very filling! Fast and friendly service. There was no wait at cashier. clean environment. I wish the restrooms were a little bit cleaner."

"I frequent this El Pollo Loco by their drive up window. I decided to go inside to provide a real-time experience and see who fixes my food. The employees always wear plastic gloves whenever they make an order. Annalese Fisher is the bright spot at this location Below is my review after mainly taking advantage of the drive up window: DRIVEUP WINDOW: This location is fast and very active at getting your food to you. Generally speaking the driveup experince is AWESOME. Here is a suggestion: I have had to often request napkins, yes they often don’t place them in the carry our bag. INSIDE EXPERIENCE: I ordered a veggie burrito without meat. The shift supervisor adapted without a glitch but charged me for the meat even though I stripped the burrito. I walked into the restroom to wash my hands and the restroom was very clean. The place was empty at 3:34pm on Saturday. Overall, the inside was clean and organized. One of the employee was on their cell and other were standing around waiting for guest to arrive. Here is some feedback: 1. The lead did not say Hi, welcome to El Pollo Loco nor did she say, thanks, see you next time! (She actually handed me my bag turn her back and walked away) Maybe she was too busy, maybe she forgot. I really did not mind, there are customers who might not get a good vibe about the behavior and not return. 2. The stainless steel is very soiled and needs polishing. The front cooking grill stainless steel has oils runs from chicken fat. I did wonder if it was cleaned but it might be offensive to others who might think the place is soiled. 3. The floors had mopping streaks due to a residue on the floor. It’s possible to remove with rinsing out the mop and changing out the water in the bucket. The above 3 items are fixable and I still would recommend eating here to anyone, overall it’s clean and the staff are willing to serve your eating needs."