Church's Texas Chicken 13554 West Van Buren Street, Goodyear, AZ 85395

"We went on 03/18/2024 at about 845pm. Went thru drive thru to even get our order correct was a nightmare.. then waiting in the long line once we received our food it was missing items so pulled up in front to knock on door (as they were locked) there was a child and a PUPPY playing in the dining area. We got out missing items and left. Doubt we will ever be back..."

"Bad attitude, poor service and communication as well as rang up the wrong items then tried to charge me for them! Lord help them all! I just can’t with poor management and bad customers service skill? Dare I say, skill because it was not a great visit! Then the manager in charge gets upset with me for calling her out on the items rang and the amount she charged me which was yes wrong! Just spend your money elsewhere."

"I went through the drive thru at 9pm and they had only a 12 piece of chicken left for the entire night. I drive by and everyone is cleaning and closing up at 9 pm if theyre closing at 9 maybe it should be posted on the door and google since they aren’t serving anything past then. They need new worked here. Terrible service!"

"This place is absolutely horrible. I tried to order online there system wasn't working.So I just decided to go there for a s nomall order a 2 piece. Got to t seehe drive thru as l online close at 10pm drive thru 9:45pm so ok I get there order at the lastest 9:20. Now this is the part that let me know the employer employees drive tru attendant is there simply for a check. I sat for over 10-15 as I saw someone take out garbage so I pulled to the window all of a Sudden oh we out of chicken not only are you closing early a don't care about you customer that person and everyone who closed the night shift tonight Oct 31th should be fired I asked for a manager got the run around corporate same thing as they was closing I asked someone else what's your manger. He replied I don't know laughing so in wasting my time gas etc everyone played dumb. Which on the night of Halloween 2 males left way B4 time listed after 3 males and a female was the last to leave!! But no one knows who's run the closing of the store that I could talk to and the last four to leave was one of the guys that said I don't know my manager name!!!! Really.. if I'm starving I'd never ever never go there again. So corporate if you happen to even check your review start with firing everyone that tarnis your location and get people that wanna do the job you pay them for. Start with if I might suggest finding a new night shift. Because again everyone on that shift Halloween October 31st 2023 is there for just a check!! Its sad period. No one has a name when asked or manager thinking they cany be held accountable. Smh I will definitely move this up the chain to corporate so maybe some other establishment care about taking your space..!!"

"Just had my first order from this Church’s (and from any Church’s since I moved to Phoenix from Tucson several years ago) and got to say that the couple of chicken tender combos I got were excellent in taste/quality; and I didn’t have to wait very long at all in the outside drive-through line! I hope these employees are treated well, because I imagine they put up with a high volume and often stressed out customers."