Arizona Appliance & Home

"I just made my first purchase from AZ Appliance & Home. I have been very pleased with all aspects of the sale and delivery. I worked with Victor at the Phoenix location. The price was right and the purchase process was easy. Victor then got my new Bosch range delivered to Tucson for an early morning delivery! The delivery/instation team from Tucson was flawless! Very pleased!!"

"We did a kitchen remodel including all major appliances (fridge, cooktop, cooktop exhaust, oven, microwave, dishwasher), all purchased through this business. I am writing this review after leaving 2 messages over the period of 4 weeks (plenty of time to call back) with the manager with a request to call me in hopes of providing feedback to him. This lack of responsiveness is representative of my experience with this business. While they have a beautiful showroom on Oracle that is absolutely worth looking at, I would recommend going elsewhere to actually purchase your appliances. The customer service I received significantly degraded after we made the initial deposit, despite my attempts to be friendly, respectful, and understanding. I felt that the salesperson was pushing KitchenAid appliances very hard, to the point I was wondering if she was getting a commission from them. This was despite my stated preference for GE. I actually changed one appliance to a GE from a KitchenAid once I got home and saw the horrible reviews on the fridge I had been talked into. After purchase, my calls were always sent to voice mail, and often were not returned for 2-3 days. Despite being reassured that I would receive updates on my order, I received none and had to make all calls myself. I was told at one point that my order would arrive in 2 days and that they would call that day. I again had to call that day, and was told that my order had slipped 3 months, with no explanation. I struggle to understand how the data was that flawed 2 days prior. The date was able to be pulled in by around 2 months (good news), but then there was significant chaos in trying to get deliveries and installs scheduled. I would be told one date, and the general contractor managing my remodel would be told another date. Given that I was working and needed to plan access to the home, this level of uncertainty was untenable. When I expressed this to the person I was working with, they subsequently refused to talk to me about dates, even though I was the only person who could speak to my availability (and I was the one who had paid for the appliances). The dishwasher rack was broken upon receipt (stuff happens). However, twice the wrong part was ordered, resulting in my being home without the issue being resolved and for my dishwasher rack being inoperable for well over a month. The 2nd time the repair tech company decided to order extra parts themselves - otherwise it would have been a 3rd trip. I was told by one of the service tech employees that complaints about customer service at AZ Appliance and Home were common, and that I should consider speaking to the manager so that he would be aware. I went to the store and, as mentioned, called twice and gave ample time for a return call. Hence this review. This is my third house to do a kitchen remodel in - I can strongly RECOMMEND Lowe’s (2 out of 3 very successful and great customer service) unless you are buying something very custom. I am sorry I did not go with them for this 3rd time."

"I am very impressed with the service I received from Az Appiance & home. From my initial inquiry of products available on a quick timeline, to ordering and scheduling delivery. The installers communicated their time for installation and arrived promptly. The team was incredibly nice and cared about doing a good job. I was thoroughly happy with the service overall."

"I bought several appliances from Arizona appliance and had a great experience with the company. They helped me choose the best options, the deliveries went smoothly, and the customer service and technicians are prompt and responsive. I will definitely use them again in the future."

"i highly recommend Arizona Wholesale Appliance and Home, and especially Dawn Jankowski! Dawn was instrumental in helping me select the right appliances during these weird times of Covid/Supply Chain issues. She helped me with my orders, was instrumental helping me with an installation glitch, and was a lot of fun to work with! I love my new kitchen!"