Cracker Barrel Old Country Store

"I always thought that this place would have great food . It was pretty gross. Our eggs weren't cooked all the way through and we asked for scrambled. The gravy was super thick. The pancakes were pretty good. But this was a little above Dennys or Norms. The wait for service was like 30 min after being seated. Never asked if we needed anything after. Not impressed. The country fried steak was terrible!"

"Horrible food and service! Took 30 minutes to get our food after we ordered, I ordered French toast and it was gross, flattened out and soggy and tasted like old grease, I took one bite and sent back and had it taken off the bill, My husband wanted an omelette but they said they don’t do omelettes so he ordered 3 scrambled eggs which came out like dry flattened out eggs just chopped up, they weren’t fluffy at all see the picture, he ate them anyway, server never came back again to asked if everything was ok, just walked by and dropped the check without a thank you or have a nice day NOTHING! Poor service and food will not be back!"

"Do not come here on a weekend afternoon! We came on a Sunday and waited an hours for our food. If it was just me and my husband it wouldn’t have been a big deal. But having small children that are hungry, the hour just drags on as you try and keep them happy. The waitress I’m sure is a nice person. But she was almost talking at a whisper in a crowded loud restaurant. It was very difficult to hear her. I would have been nice to have her check on our order after 30 minutes. But I can let that go, because I also could have asked her the same. The fried chicken isn’t the best. Very tasteless and some of the pieces were hard. So I couldn’t eat half of it. I would suggest getting something else. I have always liked their country fried steak and breakfast. So I will be sticking to those from now. Definitely only coming during week from this point forward."

"First time visiting a Cracker Barrel, was super disappointed. It took almost two hours to get our food on a Thursday night. Our appetizer and salad came out after our dinner. Dinner was cold and one of my two pieces of roast beef was all fat. Will not be back."

"We were GREATLY disappointed with our breakfast at the Buckeye location on 1/2/2024, and the general lack of enthusiasm overall in the staff we observed and interacted with, EXCEPT for our server Melissa who was excellent and did the best she could, given the circumstances. ZERO stars honestly with exception to her. 1. Waited with 2 other groups nearly 10 minutes to be seated, even though there was a cashier in the store area taking inventory who couldn't miss us, and informed nobody customers were waiting. Nobody greeted us as we waited, until a server doubling as the hostess finally appeared. Saw this occur numerous times with others as we sat for our meal, some groups simply left after 5 minutes or more of staning there, waiting to be acknowledged. 2. Sat in a section with only 3 other tables of single customers, and took 10 minutes to have or order taken and another 5 minutes for coffee to arrive. The wait staff was obviously short and overworked, even given a restaurant with only about 12 tables seating no more than 30 customers. 3. Everything was served lukewarm at best, with undercooked bacon as well as partially RAW EGGS when we ordered them "over medum". Informed our server who was properly apologetic, but neglected to offer to take our plates back or replace them with correctly cooked food. Sausage patties were also dry as a bone inside, so they must cook them ahead and then hold them on heat or reheat to order. 4. Spoke directly to the manager prior to paying our bill, he was wearing a dirtied cook's apron so obviously he was working the kitchen. His inital reply was to ask "did you send them back?" and later finally apologized with "that should not have happened" (gee whiz, ya' think??) after a lame excuse about "the cook must not have his grill up to temperature". We told him we'd informed our server to alert the kitchen staff that they were serving raw food, and his rnon-reaction told me he knew full well what had occurred, and was just playing dumb. Then he left and that was it. No offer to reduce our bill or adjust it for our partially eaten meal. Honestly now, am I to believe as the customer that it's on ME to request such an accommodation? He didn't bother to check our plates which were still waiting to be bussed as we walked by our table as we walked away. He apparently expected us to pay full price for a meal and an experience that was about as poor as it could get. Suddenly, the root of the problem became crystal clear. Whoever is managing that location needs to be replaced, and the owner of that restaurant should be ashamed to hire whoever is leading that location. Please fire your current management and get professionals in there who can correctly train staff to uphold and put into practice what we've come to expect are the high standards of a Cracker Barrel restaurant. Once more for emphasis: PLEASE FIRE YOUR MANAGEMENT AT THE BUCKEYE ARIZONA LOCATION!"