Dunkin'

"I've been coming to this Dunkin for at least 8 years if not more. The staff is amazing. Shout out to the whole staff that brightens up my day when I walk in. As soon as I walk in, I'm greeted by name (I don't know if I should be embarrassed that I'm there so often. Lol). My drink always tastes great and food always warm. Keep up the amazing work... I'll see you all tomorrow. :)"

"We recently had a large order for an early am pick up, Heading to a volleyball tournament. Mercedes took our order, Sam and Desiree prepared the food. We had the absolute best experience calling in the order. Not only was everyone positive, helpful, and accommodating, but when we stopped by early, due to earlier call for the event, everyone was extremely efficient, but also nice about it. I can't remember the last time I had such a positive customer service experience. Lately, in the world, we've had apathy and asking for tips, in non-tipping situations. All the stars, and patronage to the warner/az ave. Location."

"I believe it was the manager this morning. Friday Dec 29 7am. I was picking up an order for a customer as a delivery driver. The lady was most likely Hispanic or Latino decent. As am I so I am not being rude in any kind of way. She was seriously over weight. Her attitude showed on her face. She told me they didn’t have a certain cookie to add into the drink like the customer had wanted. PER CUSTOMER SERVICE from the company I deliver for, “deliver the order as is, let the customer know and they can call support”. After I told the manager it was okay and to make the order as is. She asked with a very rude tone “you’re not going to call the customer” Please retrain hour horribly trained manager that you ask this way - Can you call the customer and let them know- but I still handled it calmly and told them I would still deliver the order and the customer can contact support. After all, why would I call them on the spot? You’re not offering a substitution. You’re only saying you don’t have a cookie. Maybe if you were offering a sub, then I would see how calling them makes sense. But I think her lazy, needs to hit the gym a lil bit self, didn’t want to make the drink. If that’s the case, just say you can’t make the drink and move forward with what you can make. I waited in the lobby and was messing around on my phone until the order was ready. I look up and the order is just sitting there. She didn’t tell me it was ready, knowing I was waiting on the order. She just left it on the counter for me to figure out that it’s ready. EXTREMELY rude. Please teach your manager proper work ethic. I am helping make her pay check at the end of the day. I help her store by delivering these order. Trust me, I’m not saying what I really want to say about that lady. She was sloppy in look and work ethic. I’ll just say that. Extremely unprofessional. Please hire someone else. The Girl with the tattoos was way nicer than this lady."

"Not sure if the lady saw me standing at the front counter for the past 5 minutes while she was restocking donuts, I mean, we made i contact, I wasn’t standing there for my health, although I was waiting for some service. I had to ask her if someone was going to help me. She was like oh, ok. Not sure about the donuts, they look very generically made and sold under the brand Dunkin’. These were not your typical looking or cooked Dunkin’ Donuts!!! I mean really! Look at the double chocolate donuts!!!! Poor!!!"

"horrible service never again, we will be contacting corporate. 3 employees working there, it was not busy at 5:45. door sign says lobby opens at 4am. they just watched us for a solid 20mins standing outside waiting for them to open. worst service ever!! would rather go to quick trip just for the better customer service!"