Jones Ford Casa Grande

"Purchased our 2019 Ford Edge SEL here on May 3, 2019. This is the fanciest car we have ever owned. Don’t remember the salesman’s name but he was very helpful explaining everything on the vehicle. Had Ford points after we bought the car so was able to use them for free stuff and “The Works” which is oil/filter changes and other regular maintenance items. Everyone has been helpful and friendly in the service and parts department. Edit: 2/21/2024 Saw this notice at the cashier's area."

"Absolutely impressed at the no pressure sales at Jones Ford Casa Grande. Norman was our salesman. He asked what we were looking for by talking to him on the phone. Called us back a bit later and told us what he found. We purchased the truck over the phone, and went to pick it up three days later. This was the first time we saw it. We were so impressed at how much more this truck was, there was no way that this was ours!! Norman found us exactly what we had asked for. A Salesman that listened, didn't push all the extras, how refreshing. And then delivered more than we expected. When the customer walks out of the dealership feeling as though they received a great deal. At the same time, the salesman thought he made a good deal. This is a true success. The Jones Ford of Casa Grande way, our new dealership!"

"Worked with Norman on my purchase. He answered all my questions promptly and if he didn't have an answer that moment he found one and got back to me with it. I live in phoenix and was not able to go down to Casa Grande right away but he still worked very diligently with me to insure I was able to get the car i inquired about before someone came in and bought it before i could make it down to them, which i was extremely greatful for. They worked with me on my trade and made sure the car was inspected and ready to go before it left the lot. Was a great overall experience and would recommend them to everyone. Thanks again Norman."

"Was charged 190 to be told can't fix the seat, but for another 800 can sell you a used one. I should not have bothered with them as there are multiple videos online showing how to fix the seat. Or the service person could have simply said it was beyond their capability. Also, I thought they had to tell you first if there would be a charge, not four hours later. Is this how the service managers get paid now? Now, I'm not even confident that they did the recall work on my truck. I'm regretting having my vehicle taken there."

"I’ve brought my 2022 F-350 to Jones many times for service since I’ve had it. Every time I do I have problems with the service team. I’ve had a scenario where I was told my tires were rotated but were most definitely not. I’ve been informed that my fuel filter needs to be replaced every 30 thousand miles, “why hasn’t maintenance ed that before”? My latest visit I was getting an oil change, batteries, DEF, and the usual maintenance . When I was leaving my check engine light was on and codes were thrown that were not on prior to my visit. The solution was new batteries. I thinks it’s very funny how the timing worked out that codes were thrown the same day as my maintenance. I truly feel hustled and played. The timing seems to unethical in a way. I’d say this ford house needs new mechanics and better QAQC. I’ll take a day and drive to a Ford Dealership in Phoenix before I go back to this piece."