O'Reilly Auto Parts

"Worst place in town there are two lady’s inside that can’t even take a look at a battery, very rude and don’t know anything about cars. Would’ve thought that this place hires people that know about cars. I went in there an to see if anyone can help me check the battery bolt and the two lady’s in there are very rude and they keep saying we “are not a certified mechanic” I wasn’t asking them to take out my battery just to look over it but never coming to this place ever again and I would like a corporate number"

"I was there with my mom on Wednesday 1/24/2024 about noon, an older retired guy helped us check the battery, he was wonderful, help and had a great attitude. We bought a battery from him for her Hyundai Tucson"

"Purchased 4 different oil filters for 4 different cars. Go back 2 weeks later because one oil filter is wrong. Correct filter is found and am told it's $3.00 more. I ask Carlos, the manager to override the extra $3.00. He would not consider that. I ask him, how can I come and ask for an oil filter for a 2002 Silverado and am given an oil filter for a Honda and now it's my fault. Carlos advised that the computer takes the information that I give them and that's how I got the wrong filter. In other words it was totally my fault. Asked them to refund my money and went to NAPA purchased the correct oil filter, for more money and was happy. Funny how a $3.00 error can cause a lifetime of me not doing business with O'REILLY again. Edit: I spoke to corporate after this incident and and was told they would speak to parties involved but was never asked "what could we do to entice you to return to our store ". So basically I got the same response from corporate. I will NEVER spend another dime in your stores."

"there customer service is spot on.to me that is what makes come back over an over again to this particular O'Reillys auto parts I always do my business.they are so friendly,knowledgeable about all vehicles shapes an sizes,an helpful .so thank you to all employees an staff for helping me get my vehicle up an running."

"Wrong part ordered two times on two different parts, this lack of understanding for what they are looking up coast people money and time. I won't be returning. They had ordered me a universal power steering pump for a car. They had just looked up completely wrong. Part waste of my time and then has the audacity to question me as to why I'm returning it so late? The fact that I had the wrong part and have spent hours of my life trying to fix this car just to find out that they ordered me a universal part for a car that requires Specific parts. I just feel like the ladies their need Retraining on how to look up items properly."