Dunkin'

"**There is a Starbucks down in baggage claims, go there instead** This is the worst dunkin I have ever been to. I didn't catch the ladies name, but she had long brown hair, looked to be in her 40s. She was rude. I ordered something from the menu, and instead of telling me that they were out of the flavor, she just was like "what? " "Huh?" "What flavor?" And after repeating it several times and letting her know it's on the menu, she was like "we are out of that" ... Like, you should know what's on your menu... Then she made my drink 3/4 of the way full (with the ice already added), and another server said "just add more ice!" Ok, so I got shorted on my drink along with the bad service. Cool. Good thing I don't come to the airport often."

"I came to grab a coffee while I waited for my daughter. There was a line and saw the online kiosk, so I thought I'd just place my order there and await my name to be called. After some time I noticed the line had gone and come again but my name wasn't called. I patiently waited approached the counter and asked the cashier if she had an order for Sue. The cashier then began to state that the kiosk was closed because she was the only one there and that she would go look for my order after she finished with the 4 additional people in line. The cashiers demeanor was rude and bothered. Another employee heard the interaction and came right away to make my order. Afterwards I felt it was necessary to tell the initial cashier that she was rude. The cashier then cut me off stating she was in alot of pain and me telling her that she came across rude only made her pain worst. I told her I was sorry she was in pain but that doesn't change her approach to the situation. She the raised her voice and stated she would appreciate it if I went on with my day.I asked if there was a manager and she said she's as close as I'll get to a manager. Sorry for any future customer as I won't be one."

"I enjoyed the calm environment right next to airport security. I was able to enjoy a nice cup of coffee and do some work on my laptop. The staff is friendly and it just works!"