Big O Tires,

1350 East Riggs Road, Chandler, AZ 85249

"We have used this specific Chandler, on Riggs Rd. store since it opened a couple years ago. We have purchased tire packages for 3 trucks and cars and we even had them install a leveling kit on one of my trucks. I came in for 2 trailer tires today. 8 ply tires are $73 each. Tell me why the entire bill is a couple bucks shy of $250.00 !?! The counter guy, said it was mount, balance, and misc fees. Really? Has anyone ever had trailer tires balanced? I haven't. We will be finding a new tire store for future use. They really do not respect the customer here."

"I will not return here. Outside of the employees being friendly, it was not a good experience. I went in because I had a coupon for brakes @ $99 per axel. I typically would've just done the job myself, but I figured for $99 why not. I know the rotors only needed to be turned because 1. I put on new OEM ones myself, which they don't have that many miles on them. And 2. I was at a different mechanic just a little while back (having other work done) who did a courtesy inspection. They confirmed I needed pads but the rotors could be turned. However, Big O claimed I needed new rotors, and the job went from $99 to over $600! They then also claimed I needed a $100+ fuel treatment, even though my injectors were replaced and the fuel system taken care of in the past 90 days. There is not one thing about how the engine runs that would support them recommending this (no hesitation, no rough idling, no check engine light, nothing). This place just seems to operate on classic bait & switch and pushing unnecessary services. I'm sure plenty of people fall for their dishonesty, but some of us have a good understanding of what state our cars are in."

"I would’ve gave them five stars but I went in for two new tires to be put under under my car. I waited two hours. for them to tell me my car was ready just to realize they never even put tires on there. They didn’t oil change which I just did myself a few weeks before then I had to wait for the tires to be delivered which was another two hours. My appointment was for 8 AM. I didn’t leave till almost 1 o’clock and ended up paying the exact same price I would’ve if I would’ve originally got my tires put on even with all the headaches"

"Extremely impressed with this store. I had a low tire with a couple of nails that I discovered on my way home from work after a long day. It was on a Friday at 4:30 pm. I reluctantly called to see if they could check it. I was initially impressed with how cordial they were on the phone being so late on a Friday. The atmosphere is one I’m not accustomed to at a tire shop. The shop is clean, calm and you can tell the employees are happy. I definitely will continue my business here. Keep up the good work!"

"They have a nice waiting room where you can have a snack from fruits to donuts, water, etc. the people was good and friendly, the bathrooms were clean. The only thing is that they really take too long, if you are going to come here keep in mind that it will be for at least an hour. otherwise it is highly recommended!"